Customer Success Manager

About us

Exhibitly is bringing AI to the $60B events industry that's been stuck in 2010. We're building a suite of tools that rethink how events attract, engage, and convert their audiences.

• 250+ international events signed in 12 months (all inbound)
• Bootstrapped to six-figure revenue (raised €1.4M)
• Massive first-mover advantage (hyper-growth potential)
• …and a roadmap that will reshape the entire industry

Why now

We signed 250+ events in 12 months and the founders have handled every single one. Onboarding, setup, questions, renewals. That doesn't scale, and it's already what slows us down.

What you'll do

• Own everything after the deal. Onboarding, setup, support, renewals. From the moment they sign to the moment they book their next edition.
• Get clients to value fast. Configure the widget for their event, walk them through the dashboard, fix what breaks. Our time-to-value is already short. Make it shorter.
• Turn results into renewals. Every event generates data on what the tool did for them. Package it, send it, and make the next booking obvious.
• Automate the onboarding journey. Work out the flow, then build it so it runs without you. Templates, sequences, self-serve setup, whatever is needed.
• Build the function as you go. We're going from 250 events to 1,000. Whatever process and documentation that needs, you're building it.
• Be the translation layer to product. Organisers, exhibitors, attendees. You'll hear what's broken and what's missing before anyone else. Turn that into something the team can build.
• Spot the expansion. Many of our clients are portfolio organisers running dozens of events. One happy event is a doorway to twenty more.

Who you are

• You genuinely like customers. Not as a line on a CV. You get something out of making someone's event go better than they expected
• Organised to a fault. Hundreds of events, different time zones, different launch dates. Nothing falls through the cracks
• Not afraid of the technical side. You don't need to code, but you'll need to understand how our script works and explain it to a client's web team
• You explain things clearly. Our users are event marketers, not engineers. You meet them where they are
• AI-native. Non-negotiable. Drafting, research, reporting, documentation. One person with the right setup does the work of four
• You own the outcome. No briefing, no chasing. We want to hear "don't worry, I've got this," then see it happen
• Clear communicator who moves fast. A week is a long time here

Nice to haves

• Events industry or event tech
• You've built a CS function rather than joined one
• Comfortable in a CRM and with analytics dashboards
• Dutch alongside English

What we offer

• Equity. This is a co-builder role
• A path into commercial if you want it. Founder-led sales stays the priority, but you'll be supporting it from day one and there's room to grow into more
• Travel to industry events. Spain, Dubai, the US, ...
• A top-spec MacBook, iPhone and every tool you want, paid for
• Free lunch and dinner, hospitalisation insurance, meal vouchers and more
• Offices at Wintercircus, Ghent

The process

1. 1st round: 30min coffee or call with our CEO
2. 2nd round: deep dive into your past experience
3. Your choice: solve a case we give you, or pitch us how you'd build our customer success function from scratch
4. Final chat and offer

We're looking for ROCKET SHIP BUILDERS If that's you, let's talk.