Technical Support Specialist

pSmappee (Smart Appliance for Energy Efficiency) helps businesses and individuals take control of their energy consumption. Through innovative energy management and EV charging solutions, we make energy efficiency accessible, helping reduce costs and contributing to a more sustainable future. /p pWhy is an EV requesting 150 kW, but the charger is only delivering 60 kW? /p pThe answer isn't always visible in one error message or one dashboard. /p pIt could be related to the charger, the vehicle, available power, temperature, configuration, communication or another part of the charging ecosystem. Finding the answer means bringing different pieces of technical information together and understanding what the data is telling you. /p pIf that sounds like the kind of puzzle you enjoy solving, we'd like to meet you. /p pTo strengthen our Customer Service team at Smappee, we're looking for a Technical Support Specialist – EV Charging Diagnostics with a strong analytical mindset and an interest in DC fast charging. /p pWhat can you expect? /p pYou'll provide technical support to our certified installers and partners through phone, email, and our ticketing system, with a particular focus on technically complex EV charging cases. /p pYou will: /p ul liProvide technical support to installers and partners on Smappee EV charging solutions via phone, email and ticketing. /li liDevelop in-depth expertise in Smappee’s DC charging solutions and act as a specialist for DC-related troubleshooting. /li liInvestigate charging performance and behaviour by analysing data from multiple systems, dashboards and technical sources. /li liDiagnose complex issues by evaluating logs, measurements, configurations, communication flows, energy availability and vehicle interactions. /li liGuide installers through troubleshooting processes and clearly communicate findings and recommended actions. /li liResolve technical cases independently where possible, elevate complex issues when needed, and document analyses in a structured manner. /li liCollaborate with Customer Service, Sales Engineers and RD to identify recurring issues, contribute to knowledge sharing, and continuously improve diagnostics and support proces /li liGo onsite when necessary to help resolve a technical issue /li /ul pWhat do you bring? /p pWe don't expect you to know about the Smappee ecosystem before you join. We are looking for someone who combines a technical foundation with a strong analytical mindset. /p pYou may come from EV charging, electrical engineering, electromechanics, field service, industrial technology, technical support or another technical environment. /p pIdeally: /p ul liYou have a technical degree or equivalent experience in electrical engineering, electromechanics, electronics, automotive technology or a related field. /li liStrong understanding of electrical concepts and the ability to work with technical measurements, data and system diagnostics. /li liAnalytical and solution-oriented mindset with a natural curiosity to investigate and understand technical issues. /li liAbility to combine information from multiple sources, identify patterns and systematically determine root causes. /li liComfortable working with dashboards, digital tools and new technical systems in a fast-evolving environment. /li liStrong communication skills, enabling you to explain complex technical findings clearly to customers, colleagues and partners. /li liExperience with EV charging, DC power systems, power electronics, electrical installations, OCPP, technical support or field service is an asset; professional proficiency in English and Dutch or French is required. /li liYou're willing to travel onsite occasionally when a case requires hands-on investigation. /li /ul pWhy this role? /p pYou'll work at the intersection of electrical engineering, data and customer support. /p pRather than simply processing tickets, you'll investigate technical cases, develop deep expertise in EV charging and help turn complex technical information into solutions for installers and partners. /p pAs your expertise grows, you'll have the opportunity to take ownership of increasingly complex DC cases and contribute to how Smappee improves its products, diagnostics and technical support. /p pAt Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly? /p ul liAn inspiring office environment atcleantech hubSnowball: a place where companies with a heart for sustainable innovation can get inspired and grow. /li liPersonalgrowthwithmultiplecareerandpersonal developmentopportunitiesinanorganizationthatisconstantlyevolving. /li liA chancetoparticipatein teamactivities,companywideeventsandmonthlydrinkswithyourcolleaguesattheHQ. /li liRemunerationaccordingtoexperience,completedwithextra-legalbenefitssuchasmealvouchers,ecovouchers, healthinsurance,groupinsuranceandholidayssupplementedwithA