IT Service Management Lead

Il y a 5 heures
Brainel'Alleud, Wallonia, Belgique Wlgroup Temps plein
pbService levels only mean something when someone owns them. This role does. /b /p pA multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. /p h3What you would be doing /h3 ul liFollowing each service from end to end and making sure every delivery team plays its part /li liHelping prepare and negotiate SLAs, and defining the KPIs and target levels that sit behind them /li liRunning the organisation-wide KPI catalogue and keeping it accurate /li liBeing the main contact for customers on anything to do with service levels /li liHolding regular customer reviews together with demand management and service owners /li liTurning KPI requirements into technical specifications so reporting can be automated /li liKeeping service delivery managers, account managers and analysts aligned on one agreed picture /li /ul h3What you would bring /h3 ul liA degree in a scientific or engineering field, or 5 years of relevant experience instead /li liSolid knowledge of service design, transition and operation, with hands-on experience in at least one /li liGood grounding in project, programme or service management practice across the lifecycle /li liExperience planning and allocating resources /li liClear communication in writing and in person, including briefing senior stakeholders /li liStrong organisation and an analytical approach to problems /li liAn ITIL v3 or higher certificate is a plus /li /ul h3Why this one is worth a look /h3 pA role with real ownership: you set the measures that a large international IT organisation is judged by, and you are the person customers turn to. /p

  • IT Service Management Lead

    Il y a 2 heures

    Braine-l'Alleud, Wallonia, Belgique Wlgroup Temps plein

    Service levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure...

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    Il y a 2 heures

    Braine-l'Alleud, Wallonia, Belgique Wlgroup Temps plein

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    Il y a 3 jours

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    Il y a 2 jours

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