Service Desk Agent

ppAre you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Take a look at some of our impactful projects here: /p h3Job Description /h3 pAre you ready to discover the role of a Service Desk Agent in Netcompany? /p pbAs a Service Desk Agent, you will: /b /p ul liPerform Digital Workplace support activities. /li liManage all types of user interactions (phone, ticketing portal, chat, messaging). /li liProvide user guidance and support regarding the use services, software and applications. /li liFollow-up of incidents and user requests. /li /ul h3Qualifications /h3 pbWhat would make you a fit for the role: /b /p ul liUniversity degree in Computer Science or other relevant field. /li liMinimum 2 years of IT support experience, including 1st Line duties. /li liSolid knowledge of network setup, protocols, and antivirus management. /li liProficiency in backup/restore procedures, patching, and software deployment. /li liUnderstanding of printing/scanning systems and troubleshooting. /li liExcellent communication skills in English and French (minimum B2 level). /li liAt least one relevant certification (e.g., MCSA Windows 10, Microsoft 365 Certified, Google IT Support, MOS, or equivalent) would be a plus. /li /ul h3Additional Information /h3 pbBeing a part of the Netcompany team, you will be provided with: /b /p ul liOpportunity to work in a modern environment. /li liCompetitive compensation benefits package /li liMobility budget or commuting allowance (if applicable) /li liWell-being activities (on premises) /li liContinuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) /li liPersonalized development plan for targeted career growth /li /ul pIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be /p pBy joining NetcompanybBelgium /b, you will be an integral part of a distinguished team ofb600+ /b tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth. /p pPlease upload your bCV in English /b via the Apply button. All applications will be treated as strictly confidential. /p pWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. /p /p