Conversational AI Designer

pWe are looking for a Conversational AI Designer Content Specialist to improve customer interactions across chat and voice. You will combine conversation design, generative AI and performance analysis to build consistent, accessible experiences and extend existing chat journeys into voice. /p h3Your role /h3 ul liDesign and configure conversation flows, intents, entities and fallback strategies, including edge cases. /li liAdapt chat journeys for voice, defining dialogue pacing, turn-taking, persona and tone of voice. /li liStructure and maintain reusable content across Dutch, French and English, alongside a shared library of design patterns. /li liAnalyse performance data and conversation logs to identify issues and prioritise improvements. /li liTest usability and model quality, including GenAI responses, before and after development. /li liWork with data, AI, digital and business colleagues to translate requirements into feasible conversation designs. /li liDefine guardrails, content guidelines and quality criteria, and maintain shared practices and test routines. /li /ul h3You have /h3 ul liAt least three years of relevant experience. /li liProven experience in conversation design for chat. /li liA strong portfolio of technical and GenAI-driven conversational work. /li liKnowledge of NLU fundamentals, including intents, entities and training data. /li liKnowledge of human–AI interaction principles for text and voice. /li liSkills in multilingual writing. /li liSkills in multilingual content adaptation. /li liExperience with design and prototyping tools. /li liExperience with LLM tooling. /li liExperience with Agile principles. /li liExperience with Scrum principles. /li liAbility to structure and manage content for scalability and reuse. /li liExperience testing and evaluating chatbot and voice bot conversations using analytics, conversation logs and structured feedback. /li liDutch at B2 level, written and spoken. /li liFrench at B2 level, written and spoken. /li liEnglish at B1 level, written and spoken. /li /ul h3A plus /h3 ul liBasic knowledge of voice interaction design, including turn‑taking, latency, barge‑in and silence. /li liAbility to balance user needs, technical feasibility and business goals in design decisions. /li liCollaborative working with data, AI, digital and business stakeholders. /li liAbility to explain design choices and incorporate feedback. /li liAn analytical and curious approach to performance data and AI behaviour. /li liA creative, proactive and solution‑oriented approach. /li liAbility to work independently. /li liAttention to detail, including under tight deadlines. /li liA growth mindset and a willingness to support junior colleagues and stakeholders. /li liExperience in change management within corporate teams. /li /ul h3Working at Neurho /h3 pFounded in 1998, Neurho is a Belgian IT and business consultancy. For more than 25 years, we have been helping banks, insurers, energy companies and public institutions in Belgium and Luxembourg with their transformation projects. At Neurho, you work on varied and challenging assignments, where your expertise is recognised and your growth encouraged. On top of your salary, you enjoy many extra‑legal benefits, designed to suit your role, your needs and your personal wishes. /p pNeurho is committed to equal opportunity and welcomes every application, regardless of age, origin, nationality, gender, social background, beliefs or disability. /p