Field Service Application Specialist

pBring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible. /ppThe Field Service Application Specialist (FSAS) is responsible for identifying opportunities, providing system and assays training, leading system installations, delivering technical on-site support and managing connectivity expansion throughout the territory. The FSAS collaborates with Sales, remote Technical Support, Connectivity experts, Field Application Engineers and healthcare partners to ensure seamless deployment and support. This position reports to the Field Service Application Specialist Team Lead, UK, Nordics and Benelux and is part of the European Customer Care team and works closely with the Benelux commercial team and will be fully remote in Belgium. /ph3In this role, you will have the opportunity to: /h3ulliJointly develop account strategies with Sales Representatives to grow Cepheid business as quickly as possible, developing customer partners and ensuring customer satisfaction. /liliProvide input for the development and optimization of Cepheid solutions through the pre-sales process through to implementation. /liliWork with TM, cross-functional support and the customer to effectively plan the implementation of the Cepheid solution, lead the implementation process to ensure a high level of customer satisfaction. /liliCoordinate with TM to ensure all assays go-live and contract revenue is recognized in a manner stated in the Cepheid KPIs for contract ramp-up. /liliConduct relevant pre-installation site assessments, support system installation, including overview of delivery and installation of GX16 and Infinity systems with third party logistics team, CS and TM. /liliConfigure software and connectivity, with support of the Connectivity Team. /liliProvide ongoing support to customers during the evaluation and validation stages. /liliContinue to assist after product launch, manage assay conversions, and implement any necessary hardware or software updates, including connectivity enhancements. /liliCarry out reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations in a timely, productive, and cost-effective manner. /liliInterpret customers’ needs and take responsibility for resolving issues, coordinating with other functions and liaising with the customer on both administrative and technical matters. /liliManage spare parts, including stock levels and inventory for car stock and other required components, if applicable. /liliSupport the sales team by providing technical assistance to help expand the user base of diagnostic products. /liliFocus on strengthening relationships with existing customers, building on the efforts of the Sales Team to ensure customers gain the greatest benefit from their Cepheid systems and encouraging long-term loyalty. /liliMonitor sites and deliver training on system operation, software, reagents, and connectivity. /li /ulh3The essential requirements of the job include: /h3ulliBachelor’s degree in biomedical science or related scientific degree, experience in laboratory medicine. /liliPostgraduate education at MSc or PhD level is an advantage. /liliFluent in English and French. /liliExperience working with healthcare customers. /liliProven history of customer training. /liliKnowledge of the diagnostics market. /liliTravel. /liliMotor Vehicle Record Physical/Environment

Requirements:
Ability to lift, move or carry equipment up to 30lb/13.6 kg. /liliRequired to spend around 80% of time on-site with customers. /liliMust have a valid driver’s license and an acceptable Motor Vehicle Record (MVR). /li /ulh3It would be a plus if you also possess previous experience in: /h3ulliManaging customers as part of a territory. /liliProject management. /liliWorking in a cross-functional team. /liliProficient in Dutch an advantage. /li /ulpCepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to