Managed Services L2 Cloud Engineer

h3Company description /h3pAvanade is a leading digital, cloud and advisory organisation in the Microsoft ecosystem. In Belgium, our cloud infrastructure team helps enterprise customers modernise, operate and improve Microsoft Azure and hybrid environments across managed services scenarios. Team You will join a specialised Azure and Infrastructure Managed Services team that collaborates across service delivery, cloud operations, architecture and customer stakeholders. The role combines hands‑on engineering with consulting behaviour, ownership, documentation and continuous improvement. /ph3Role overview /h3pAs a Managed Services L2 Cloud Engineer, you provide advanced operational support across Azure, hybrid infrastructure, virtual desktop and networking environments. You troubleshoot complex incidents, improve monitoring, automate recurring L2 activities and contribute to project work and customer‑facing operational improvements. /ph3Key responsibilities /h3ulliProvide L2 operational support and troubleshooting across Azure, on‑premises and hybrid infrastructure. /liliSupport Azure virtual machines, load balancers, Azure Firewall and Kubernetes environments. /liliOperate networking services across on‑premises and Azure environments. /liliSupport AVD, Citrix and Remote Desktop Services environments, including migrations and proof‑of‑concept activities. /liliAdminister Windows Server, Active Directory Domain Services, Entra ID, Group Policy, Intune, Exchange hybrid and Microsoft 365 services. /liliSupport VMware, Veeam, Infoblox, Windows Failover Clusters and SQL‑related infrastructure dependencies. /liliAutomate recurring operational tasks using PowerShell and Azure Automation Runbooks. /liliSet up and optimise monitoring using Azure Alerts and SaaS monitoring platforms. /liliCreate operational guidelines, procedures and technical documentation. /liliContribute to FinOps reviews and present cost and optimisation insights to customers. /liliEscalate complex issues to L3 specialists with complete diagnostics and collaborate on root‑cause resolution. /liliUse ServiceNow to manage incidents, service requests, changes and problem records in line with agreed ITIL processes, service levels and operational procedures. /li /ulh3Technical skills /h3ulliAzure infrastructure operations: virtual machines, load balancers, Azure Firewall and Kubernetes /liliNetworking across on‑premises and Azure environments /liliAVD, Citrix and RDS operations and migration support /liliHybrid identity and workplace: AD DS, Entra ID, GPO, Intune, Exchange and Microsoft 365 /liliWindows Server, VMware, Veeam, Infoblox, Windows Failover Clusters and SQL infrastructure awareness /liliPowerShell scripting and Azure Automation Runbooks /liliAzure Alerts and SaaS monitoring configuration /liliFinOps awareness and cloud‑cost optimisation support /liliServiceNow for incident, service request, change and problem management, with working knowledge of ITIL processes /li /ulh3Soft skills /h3ulliPositive, motivated and self‑driven learning mindset /liliStrong troubleshooting ownership and structured escalation /liliCustomer‑facing communication and presentation skills /liliClear operational documentation and knowledge‑sharing habits /liliCollaborative approach across L1, L2, L3, service delivery and client teams /li /ulh3Experience /h3ulli4‑6 years of Microsoft infrastructure and managed‑services experience /liliBroad second‑line operations support experience; advanced or L3‑level exposureis advantageous /liliHands‑on experience with VDI, networking, Azure and hybrid infrastructure /liliExperience improving monitoring and automating L2 operational tasks /liliProject exposure to cloud migrations, AVD replacement or proofs of concept /liliExperience presenting FinOps insights or operational recommendations to customers /liliHands‑on experience using ServiceNow in a managed‑services environment and applying ITIL practices across incident, request, change and problem management /li /ulh3Language /h3ulliDutch: native /liliEnglish: full professional proficiency /liliFrench: limited working proficiency /li /ulh3Certifications /h3ulliAzure Fundamentals /liliMicrosoft Azure Administrator /liliAzure Network Engineer Associate /liliAzure Solutions Architect Expert /liliAzure Virtual Desktop Specialty /li /ulh3What

we offer
/h3ulliContinuous learning and certification growth in Microsoft cloud technologies. /liliChallenging enterprise managed‑services and cloud‑transformation assignments. /liliA collaborative community of Azure, Infrastructure and Managed Services specialists. /liliA professional environment focused on customer value, teamwork and operational excellence. /li /ulh3At Avanade /h3pAt Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offe