IT Director

ppEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. /ppEurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. /ppThe IT Director, IT Service Management (ITSM) and Quality Assurance will lead Eurofins’ global ITSM function, driving the strategy, governance, quality, and continuous improvement of IT services across the organization. /ppThis role is responsible for establishing and evolving the global ITSM operating model, ensuring reliable, efficient, and user-focused service delivery while advancing process maturity and operational excellence. /ppThe successful candidate will oversee the enterprise ITSM platform, lead global teams, and collaborate closely with IT, business, infrastructure, security, and regional stakeholders to enhance service performance, quality, and business value. /ppWe are looking for a dynamic leader who can combine strategic vision with execution excellence, foster cross-functional collaboration, and help shape the future of IT service delivery at Eurofins. /ppIn this position you will: /pulliDefine and lead the global ITSM strategy, governance model, and continual improvement roadmap. /liliOwn full ITIL-aligned practice governance across Service Portfolio Management, Incident, Problem, Change Enablement, Request Fulfilment, Service Catalogue, Knowledge, CMDB/Configuration, IT Asset, Service Level, and Continual Improvement. Increase ITIL process maturity across global IT. /liliEnhance the quality and performance of IT services globally. /liliLead BMC Helix platform governance, including roadmap, configuration standards, access controls, integrations, workflow automation, reporting, data quality, upgrades, and enhancement prioritization. /liliEstablish service quality metrics, dashboards, KPIs, and executive reporting for ITSM performance and platform health. /liliIncrease CMDB accuracy and service mapping maturity. /liliManage ITSM and BMC Helix budgets, vendors, contracts, performance expectations, escalations, and cost-benefit prioritization. /liliBuild strong partnerships across IT, business, security, infrastructure, applications, regional organizations, and external vendors, ensuring that ITSM services and BMC Helix capabilities are aligned with enterprise priorities and business needs. /liliEnsure ITSM processes and BMC Helix configurations support compliance, auditability, role-based access, data integrity, and operational risk management. /liliImprove automation, reduce cycle time and operating cost of IT through endorsed investments in AI, chatbots, virtual agents, and improved customer-accessible knowledge management. /li /ululliMinimum Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field is required. /lili10+ years of experience of IT leadership experience, including significant ITSM, IT Operations, Service Delivery, or platform governance experience. /lili5+ years of people leadership experience, including global or distributed teams /liliStrong ITIL/ITSM expertise and demonstrated experience owning or improving enterprise ITSM practices. /liliExperience with enterprise ITSM platforms; BMC Helix experience is strongly preferred. /liliProven experience with service quality metrics, SLAs/OLAs, reporting, CMDB/configuration management, service catalogue, automation, and continual improvement. /liliExperience managing budgets, vendors, contracts, and senior stakeholder relationships. /li /ulh3We support your development /h3pDo you feel you don’t match 100% of the requirements? Eurofins companies are committed to supporting your career development. /ph3Weembracediversity /h3pAs an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity.
We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. /ph3Sustainability matters to us /h3pWe are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team