Head Of Onboarding

pulliHybrid work policy /li /ul bCheck us out /b pSince 2020, Semine has been building AI-driven technology designed to eliminate the repetitive, manual tasks that slow down accounting teams. By automating accounts payable processes and reducing administrative burden, Semine empowers finance professionals to focus on analysis, strategy, and value creation rather than data entry. /p pIn July 2025, Semine joined forces with Rydoo and is now a Rydoo company. Together, we are advancing a shared vision: simplifying financial operations through intelligent automation. By combining Semine's AI expertise in accounts payable with Rydoo's trusted expense management platform
- used by more than one million users worldwide
- we are creating a comprehensive, AI-powered solution that streamlines both expenses and payables in one seamless ecosystem. /p pAs a global team of more than 200 professionals, we believe technology should make complex processes simpler and more efficient. If you're driven to build impactful solutions and shape the future of financial automation, you'll fit right in. /p h3Rydoo in a snapshot /h3 ul liAmbitious international team /li li33 nationalities speaking over 15 languages /li li240+ employees across multiple countries /li liEasy-to-use spend management app available on iPhone and Android /li liSupporting over 10,000+ clients and 1 million+ users worldwide /li li4.6 employer score on Glassdoor /li liHybrid work policy /li /ul h3Responsibilities /h3 ul liOwn the onboarding strategy and operational performance, ensuring smooth, efficient and scalable implementations that enable customers to realize value quickly /li liLead and develop the onboarding organization, fostering a high-performing culture focused on customer success, accountability, collaboration and continuous improvement /li liDevelop and implement strategies to optimize the onboarding experience, improve customer satisfaction, and reduce time-to-value /li liDefine and maintain onboarding standards, methodologies, documentation and best practices to ensure consistency and quality across all customer engagements /li liHarmonize onboarding processes and ways of working across both business lines, ensuring successful integration, operational consistency and scalable best practices /li liOwn onboarding KPIs and business outcomes, including onboarding duration, Time-to-Value, onboarding quality, customer satisfaction, implementation capacity and operational efficiency. Monitor performance in Planhat and drive continuous improvements /li liLead workforce planning, hiring, resource allocation and capacity planning to ensure the onboarding organization can scale in line with business growth /li liDrive operational excellence by continuously improving processes, leveraging automation and AI where appropriate and identifying opportunities to increase efficiency and scalability /li liPartner closely with Sales, Customer Success, Product, Support, and Engineering to continuously improve the customer implementation journey and ensure customer feedback is incorporated into product and process improvements /li liAct as the executive point of escalation for complex onboarding challenges, coordinating cross-functional teams to ensure successful customer outcomes /li liDevelop and deliver enablement and training programs for internal stakeholders involved in the onboarding process to ensure alignment and operational excellence /li liChampion customer advocacy across the organization, ensuring customer needs are reflected in onboarding strategies and decision‑making /li liLead organizational change initiatives related to onboarding, driving adoption of new processes, tools and ways of working across teams /li liAdhere to Rydoo's Information Security Policy, follow security best practices and participate in mandatory security training /li /ul h3Requirements /h3 ul liBachelor's degree in Business Administration or a related field; Master's degree is a plus /li liMinimum of 5 years of experience in Customer Onboarding, Customer Success, Professional Services or a related customer‑facing function, including at least 3 years in a people leadership role /li liExperience working within a B2B SaaS environment, preferably in Expense Management, Accounts Payable, ERP or broader Finance Technology /li liDemonstrated experience developing and executing onboarding strategies that improve customer adoption, satisfaction and operational efficiency /li liProven experience managing and developing high‑performing onboarding or implementation teams, including coaching, performance management and talent development /li liStrong business acumen with a solid understanding of how onboarding contributes to customer adoption, retention and long‑term revenue growth /li liExperience leading organizational change and driving process standardization across teams or business units /li liExcellent stakeholder management, communication, and interpersonal skills, with the ability to