Support Engineer 1st Line

Il y a 2 heures
Flemish Brabant, Flanders, Belgique Camco Technologies Temps plein
h3Overview /h3 pJoin to apply for the bSupport Engineer (medior) /b role at bCamco Technologies /b. /p pAfter an in-depth internal training, you will become part of our international Support Team. You’ll be responsible for providing technical support to our global customer base and act as the first point of contact for technical issues, malfunctions, or inquiries. /p h3Responsibilities /h3 ul liHandle and follow up on technical customer inquiries via email and phone. /li liAct as the first point of contact for technical incidents, defects, or outages. /li liIdentify and understand customer needs and troubleshoot issues effectively. /li liResolve issues within agreed timelines or escalate when necessary. /li liEnsure accurate administrative follow-up of all support cases. /li liCollaborate closely with internal Service Technicians for complex problems. /li liTake ownership of customer issues and strive for practical, result-oriented solutions. /li /ul h3Qualifications /h3 ul liBachelor's degree in an IT-related field and/or at least 3 years of experience in a similar role (e.g. Service Desk Engineer, Technical Support). /li liExcellent knowledge of Dutch and English (both required). /li liAdditional languages (e.g. Spanish, German) are a plus. /li liStrong communication skills and a customer-focused mindset. /li liYou are analytical, well-organized, and can prioritize effectively. /li liYou take initiative, are eager to learn, and thrive in a fast-paced technical environment. /li liSolution-oriented, diplomatic, and able to work independently while being a strong team player. /li /ul h3What

We Offer
/h3 ul liA permanent contract with a competitive salary package including a company car, meal vouchers, eco vouchers, pension plan, health insurance, and more. /li liA dynamic position in a steadily growing and innovative tech company with over 200 employees. /li liClear career paths with opportunities to evolve into 2nd and 3rd line support roles. /li liPossibility of hybrid work /li liComprehensive onboarding and continuous learning through knowledge sharing. /li /ul h3Details /h3 ul liSeniority level: Mid-Senior level /li liEmployment type: Full-time /li liJob function: Information Technology /li liIndustries: Maritime Transportation /li /ul

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