Digital Business Analyst

Nexeo is looking for an experienced Digital Business Analyst
- Expert to join a leading financial services organization within a dynamic and customer-focused environment.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
We are seeking an enthusiastic and business-oriented professional who is passionate about supporting operational teams, facilitating change, delivering training, and continuously improving business processes. This role combines operational support, training, process optimization, and business representation in change initiatives.
The ideal candidate is a natural trainer and facilitator, capable of bridging the gap between business teams and analysts while ensuring successful adoption of processes, tools, and new ways of working.
Your ResponsibilitiesAs a Business Enabling Key User, you will act as a trusted partner for business teams across domains such as Sales, Customer Care, and Finance.
Facilitate the BusinessProvide day-to-day operational support through dedicated support channels.
Assist business users in resolving operational issues and unblock activities when needed.
Deliver onboarding and training sessions for new employees.
Organize refresher training sessions based on business needs.
Develop and maintain training materials, user guides, and support documentation.
Support Team Leaders in coaching and knowledge-sharing initiatives.
Drive change management activities and ensure adoption of new processes and tools.
Optimize the BusinessIdentify and implement quick-win improvement opportunities.
Act as second
- or third-line support for complex business cases.
Analyze operational activities and identify areas for process optimization.
Contribute to Lean process improvement initiatives.
Improve business adoption and utilization of key tools, including Salesforce.
Support reporting and dashboard creation.
Assist data owners in maintaining high data quality standards across business systems.
Structure the BusinessTranslate business processes into detailed operational work instructions.
Maintain and continuously update process documentation.
Review existing processes critically and propose improvements where relevant.
Ensure consistency and compliance of operational procedures.
Support Business Change & ProjectsAct as Business Key User for assigned business domains.
Gather, challenge, and formalize business requirements.
Contribute to business case development and Request for Change (RFC) initiatives.
Work closely with Business Analysts and Functional Analysts throughout project lifecycles.
Participate in prioritization workshops, sprint planning sessions, and stakeholder forums.
Prepare and execute User Acceptance Testing (UAT).
Validate delivered solutions from a business perspective.
Coordinate training and change management activities following project deployments.
Required ExperienceMust-HaveMinimum 6 years of relevant professional experience in a business support, key user, operational excellence, process improvement, or business enablement role.
Experience within the financial services sector.
Proven experience working closely with operational business teams.
Strong experience in requirements gathering and business case development.
Experience with Lean process analysis and process improvement methodologies.
Experience with risk-based testing and User Acceptance Testing (UAT).
Strong knowledge of Salesforce and its different modules.
Advanced proficiency with Microsoft Office tools, including:ExcelWordVisioAccessMacrosBusiness CompetenciesWe are looking for someone who demonstrates:A strong customer-first mindset.
A genuine passion for supporting and enabling business users.
Excellent training and coaching capabilities.
Strong organizational and coordination skills.
Entrepreneurial mindset with a proactive attitude.
Ability to identify optimization opportunities and drive improvements.
Solution-oriented thinking.
Strong change management capabilities.
Ability to motivate and support teams during periods of change.
Flexibility and adaptability in a dynamic environment.
Excellent administrative and documentation skills.
Strong communication skills across all organizational levels.
Soft SkillsStrong analytical and conceptual thinking abilities.
Excellent verbal and written communication skills.
Negotiation and influencing skills.
Autonomous and self-driven working style.
Strong problem-solving mindset.
Detail-oriented and quality-focused.
Goal-oriented, proactive, and well-organized.
Open-minded and adaptable to change.
Curious and eager to understand the strategic context behind business requirements.
Ability to formulate recommendations and challenge existing ways of working constructively.
LanguagesDutch: Fluent – MandatoryFrench: Fluent – MandatoryEnglish: Fluent – MandatoryEducationMaster's degree or equivalent through experience.
Working ModelHybrid working model:50% onsite50% remoteWhy Join This Opportunity?This position offers a unique combination of operational business sup