CRM Technical Consultant: Dynamics 365

il y a 11 heures

Brussels, Brussels, Belgique Orange Business Services Temps plein

Are you interested in driving efficiency and innovation through automation? Through the utilization of data and enhancement of customer experience, we assist organizations in transforming and realizing their full potential. At Digital Services, Orange Business's new division, we lead digital transformation in Cloud, Customer Experience, Digital Workspace, and Data & AI.

Our expertise in Microsoft Dynamics and the Power Platform has enabled us to successfully deliver impactful projects for renowned clients. Here are some current examples of projects we are leading at the customer side:

  • Ministry of Foreign Affairs: developing a management solution for Belgian citizen evacuation.
  • Tourism of Wallonia: creating a digital platform to regulate and promote local tourism.
  • Luxair: building a comprehensive passenger experience system to enhance customer satisfaction and market growth.

We are expanding rapidly across Europe and seeking a CRM Dynamics Technical Consultant to join a highly motivated team of 19 members.

Your key areas of responsibility as a CRM Dynamics Technical Consultant:

  • Developing business solutions: using C#, ASP.Net, HTML, and JavaScript.
  • Configuring and customizing: the CRM software to align with business processes, developing custom modules, workflows, and reports.
  • Integration of the CRM system: with other business applications and systems to ensure seamless data flow and process automation.
  • Stakeholder Communication: communicate with different stakeholders such as clients and project managers to ensure project goals are met and issues are resolved promptly.

Your technical expertise:

  • CRM or Dynamics 365 implementation with knowledge of: Sales, Customer Service, Marketing, Field Service (at least one of the modules).
  • Prior experience with integrations such as Power Platform and Dynamics 365 app with a third-party solution.
  • Expertise with the Out of the Box applications like Customer Service, Sales, Customer Insights, or Power Portal is valued.
  • Knowledge of methodologies and best practices: Agile, FastTrack, Success by Design is recommended.
  • A nice to have is experience with an Azure cloud solution: Data Factory, Data Lake, and Web API.

Your interests & soft skills:

  • Digital Transformation and Microsoft Dynamics Solutions.
  • Proactive mindset and problem-solving to reach out to the expected result.
  • Ability to translate technical subjects to make them understandable for both technical and non-technical audiences.
  • Good interpersonal skills while interacting with customers and other consultants.
  • A true team player who values collaboration to succeed.
  • Strong communication and presentation skills in French or Dutch and fluent English.

What we offer you:

  • A community of experts - as Digital Natives, we put innovation at the heart of our expertise.
  • A team you can rely on to help you grow, where expertise is shared with a positive mindset.
  • Career growth possibilities towards roles such as Platform expert, Solution Architect, or Squad Lead.
  • We may work with tomorrow’s technology, but at our core we are a people-oriented organization, and we are proud to have our Great Place to Work certification.
  • An open and inclusive culture that enables us to reach our full potential.
  • Hybrid ways of working and a modern & collaborative office in Brussels.
  • Compelling advantages include a yearly bonus scheme, flexible mobility budget with the possibility for either a housing budget, company car, or soft mobility budget, and representation and expense allowance.

Your application and next steps:
We screen applications on an ongoing basis We aim to conduct interviews as soon as we receive your application. Interested but feel that you don’t match the criteria 100%? We encourage you to apply anyway

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