AI Implementation Consultant

h3Job description /h3pAs an bAI Implementation Consultant /b at Donna, you’ll work directly with prospects and customers to deeply understand their sales processes, CRM setup, and team dynamics. You’ll play a key role across both pre-and post-sales conversations—translating real-world workflows into a tailored Donna configuration that supports their goals, scales with their business, and fits seamlessly into their existing tech stack. /ppThis is a hybrid role combining technical implementation with customer collaboration. You’ll design conversation flows, write effective AI prompts, and use JSON, SQL, and CRM knowledge to configure Donna’s behavior. At the same time, you’ll work closely with customers to understand their processes and translate them into scalable, reliable configurations. /ppYou’ll partner with Sales, Product, and Customer Success to bridge the gap between real-world needs and product capabilities—making this a great role for someone who’s both technically sharp and deeply customer-focused. /ph3bWhat you’ll be doing /b /h3ullipbScaling Donna’s Impact: /b Help define and document scalable configuration, best practices, and repeatable solutions that support Donna’s rapid growth and ensure consistent excellence across our customer base. /p /lilipbUnderstanding Customer Workflows: /b Work directly with prospects and customers to deeply understand their sales processes and existing CRM setup. Gather insights into how they operate, what their goals are, and where Donna can best support them. /p /lilipbTranslating Workflows into Donna's Configuration: /b Collaborate with the engineering team to translate customer workflows into Donna’s configuration. Use JSON-based schemas and prompting logic to build scalable, goal-aligned automation. /p /lilipbDemonstrating Donna's Value: /b Use your technical and product knowledge to tailor demonstrations, build proof of concepts, and lead customers through how Donna integrates with their existing tools to unlock efficiency and insight. /p /lilipbCollaborating Across Teams: /b Partner closely with our Sales team during the pre-sales phase to craft compelling solutions. Post-sale, work with Customer Success to ensure seamless onboarding and long-term customer satisfaction. /p /lilipbInternational Clients: /b Work for international clients, with an opportunity to relocate to US (NYC). /p /li /ulh3Job requirements /h3ullipStrong communication and problem-solving skills with a genuine customer-first mindset /p /lilipComfortable working with JSON-based schemas and AI behavior logic /p /lilipSolid understanding of CRM workflows and how sales teams operate /p /lilipFamiliarity with SQL and structured data (e.g., working with filters, conditions, or queries) /p /lilipThree years of experience in similar configuration roles at a tech company /p /lilipComfortable navigating ambiguity in a fast-paced, early-stage environment /p /lilipHighly organized, detail-oriented, and excited to create scalable solutions /p /lilipSelf-starter who thrives when given ownership and responsibility /p /li /ulh3What you can expect /h3ullipbImpact: /b Be part of an early-stage rocket ship startup where your contributions directly shape the company’s success. We’re moving fast, with crazy clients already signing up, so every line of code and every idea you bring has immediate impact. /p /lilipbGrowth: /b Join a rocket ship at the scale-up stage: learn from seasoned entrepreneurs and grow your career as we expand globally. The speed at which we’re onboarding clients means you’ll learn more in months than most do in years. /p /lilipbCulture: /b Join a collaborative and supportive team that values innovation, creativity, and fun. /p /lilipbEcosystem: /b As a part of the Donna team, you’ll become a part of the Ghent tech ecosystem, and a member of the StarApps and Wintercircus ecosystem. /p /li /ulpNext to the above very awesome perks,

we offer
a competitive salary with the following

benefits:
/pullipMacbook /p /lilipHealthcare benefits plan /p /lilipA membership to the Collective (Wintercircus) /p /lilipEmployee Stock Option Plan (ESOP) /p /lilipGroup Insurance (Warren) /p /lilipMeal vouchers /p /lilipAnnual company retreat /p /lilipFree office snacks /p /lilipTeam drinks and events (like teambuildings, dev days, our off-site hackathons) /p /li /ul