Intelligence Systems Support Chief Technician for NATO with security clearance

Il y a 14 heures

Hainaut, Wallonia, Belgique WLG Temps plein
ppbWhere: /b On-site in Mons, Belgium (SHAPE). /ppWould you like to join the leading international intergovernmental organisation? /ppWe are supporting NATO in sourcing experienced professionals for mission-critical roles across the Alliance. This is a contract (B2B) engagement delivered on-site, working alongside NATO teams. /ph3Key Responsibilities /h3ulliWork within an integrated NIC + contractor team in a G14-equivalent Chief Technician role /liliProvide Level-2 and Service-Management support for Incidents, Service Requests, Change Requests and Tasks, traceable through NCIA ITSM and Azure DevOps /liliRespond, document, categorise and resolve assigned tickets in line with internal processes /liliInstall, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, CSD IPL/IWS, ICMT, AOSS, NABI and more) /liliParticipate in daily reporting and planning (daily meetings), workshops, events and conferences as directed by the Service Delivery Manager(s) /liliTake part in on-call support as required /li /ulh3Required Skills and Qualifications /h3ulliSolid Level-2 technical support and IT service-management experience /liliFamiliarity with ITSM / ticketing workflows (NCIA ITSM, Azure DevOps or equivalent) /liliExposure to JISR / intelligence-support systems is a strong advantage /liliFlexible, reliable and comfortable with on-call and on-site working /li /ul /p