C005420 Enterprise Dir Service IRRT Principal Tech

pbDeadline Date: /b Wednesday 11 November 2026 /p pbRequirement: /b Enterprise Directory Service – IRRT Principal Technician /p pbLocation: /b Braine-l'Alleud, BE /p pbFull Time On-Site: /b Yes /p pbTime On-Site: /b 100% /p pbTotal Scope of the request (hours): /b 350 /p pbRequired Start Date: /b 17 December 2026 /p pbEnd Contract Date: /b31 December 2026 /p pbRequired Security Clearance: /b NATO SECRET /p h3bDuties Role: /b /h3 pSupport activities: /p ul liMonitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity). /li liEstablish, administer and maintain DirX Directory Synchronization tool parameters and repository tool parameters. /li liDevelop and implement operating procedures following Purchaser's guidance. /li liRespond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency's ticketing systems (I.e. ITSM) /li liTroubleshoot and diagnose software issues reported by users /li liManagement, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported /li liConduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement /li liOffer on the job training and documentation to the Level 1 support team for software usage and best practices /li liPerform data backups and disaster recovery procedures as described in Administrator Manual /li liCollaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities /li liEnsure compliance with software license agreements and security protocols /li liProvide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS. /li liExecute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures. /li liImplement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality /li liConfigure DirX to connect additional HR sources as Authoritative Data Source /li liBuild additional connectors to facilitate the integration with other systems using standard DirX technologies /li /ul h3bOn-Call Support and

Responsibilities:
/b /h3 pThe Contractor's personnel will participate in a rotation-based on-call system with the Purchaser's staff. On-call activities are considered delivery-based and part of the monthly sprint cycle. /p h3bOn-Call Rotation Schedule: /b /h3 pThe schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week. On-call shifts will cover critical issues outside the normal

working hours
. The Contractor's personnel would cover maximum 2 weeks per month. /p h3bOn-Call

Responsibilities:
/b /h3 pResponding to urgent incidents or requests during the designated on-call hours. Resolving high-priority incidents to ensure minimal downtime and quick resolution. Documenting any on-call activities, including actions taken to resolve issues. /p h3bOn-Call Deliverables: /b /h3 pAfter each on-call day, a daily status report will be provided on a Purchaser provided SharePoint page containing the following information: Any Issue: Yes / No; Remarks: Summary of the issue and the fix provided. The daily report will be provided no later than 8:30 the following day. A summary of the issues handled and resolutions provided during the on-call period will be submitted at the end of the sprint. /p pThe work will be executed mainly onsite but some sprint will be offsite at other NATO locations. Remote work cannot be performed offsite since the nature and classification of the work which requires the contractor to be present at the office. Nevertheless, incidental requests will be reviewed on a case by case basis /p h3bSkills, Knowledge

Experience:
/b /h3 ul liThe candidate must have a currently active NATO COSMIC TOP SECRET security clearance /li liProficiency in design, integration and implementation of directory systems (based on DirX COTS). /li liFamiliarity with ACP133, Lightweight Directory Access Protocol (LDAP), ITU-T X.500 standards. /li liRequires demonstrable expertise in X.500/LDAP directory and directory synchronization products. /li liAt least 2 years' experience in Identity Management. /li liCompletion of DirX Identity 1, DirX Identity 2 and DirX Directory courses / certification demonstrating a comprehensive understanding of its functionalities and maintenance requirements. /li liProficiency in TCL (Tool Command Language) with a demonstrable level of experience in scripting and automation tasks, specifically in DirX. /li liFamiliarity with Active Directory for managing user accounts, permissions and access control wit