Claims Specialist
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Als Claims Specialist maak je deel uit van het Aftersales team. Je beheert deze veelzijdige, uitdagende functie en bent verantwoordelijk voor het garantieproces van A tot Z en zal werken vanuit onze Ford-sites in de regio Vlaams-Brabant. Daarnaast verzorg je een goede afhandeling van administratieve orders en facturaties. Ook bewaak je het gehele garantieproces en signaleer je mogelijke verbeteringen ter optimalisatie.
- Garantie werkorders omzetten naar garantiefacturen en controleren op correcte en volledige werkwijze, zowel administratief als technisch
- Het bewaken en de terugkoppeling van de garantie en coulance claims
- Verrichten van diverse administratieve werkzaamheden zoals het controleren van juistheid en volledigheid van uren, onderdelen
- Verwerken van werkorders met onderhoudscontracten van Ford
- Dagelijkse controle op correcte uitbetaling/verwerking door Ford
- Controle op opgevraagde onderdelen door Ford
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