Senior Service Delivery Manager
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- 6 months+ /h3 pWe are looking for an experienced bService Delivery Manager /b to join a large-scale IT environment, taking ownership of end-to-end service delivery and coordinating multiple internal and external service providers. /p pYou will act as a central point of contact, ensuring services remain stable, SLAs are achieved, and suppliers and stakeholders work effectively together. /p h3The Role /h3 ul liManage end-to-end IT service delivery across the assigned domain /li liAct as the key contact for service delivery, stakeholders and suppliers /li liCoordinate multiple internal and external service providers /li liMonitor bSLAs, KPIs, service performance, risks and escalations /b /li liLead service reviews, operational meetings and governance boards /li liOversee incidents, recurring problems, changes and improvement actions /li liProduce service reporting and drive continuous service improvement /li liSupport and develop bSIAM / multi-provider governance /b processes /li /ul h3Your Experience /h3 ul li8+ years within bIT Service Management / ITIL environments /b /li li5+ years as a bService Delivery Manager /b /li liStrong experience managing bKPIs, SLAs and service performance /b /li li5+ years working within bmulti-vendor / multi-provider environments /b /li li3+ years of bSIAM (Service Integration Management) /b experience /li liStrong bescalation, risk and stakeholder management /b experience /li liExperience within bgovernment or public-sector environments /b is highly desirable /li liFluent/working proficiency in bDutch, French and English /b /li /ul pbBelgium, onsite and remote /b /p pbContract / Freelance opportunity /b /p
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Senior Service Delivery Manager
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Arrondissement of Brussels-Capital, Brussels, Belgique Next Ventures Temps pleinSenior Service Delivery Manager – Belgium - 6 months+ We are looking for an experienced Service Delivery Manager to join a large-scale IT environment, taking ownership of end-to-end service delivery and coordinating multiple internal and external service providers. You will act as a central point of contact, ensuring services remain stable, SLAs are...
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Senior Service Delivery Manager
Il y a 6 heures
Brussels, Brussels, Belgique Next Ventures Temps pleinSenior Service Delivery Manager – Belgium - 6 months+ We are looking for an experienced Service Delivery Manager to join a large-scale IT environment, taking ownership of end-to-end service delivery and coordinating multiple internal and external service providers. You will act as a central point of contact, ensuring services remain stable, SLAs are...
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