Belgium: Application Support Agent Junior
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With Calls for Proposals, the Commission selects, on a competitive basis, organizations or natural persons to implement projects co-financed by EU because these projects contribute to EU policy aims. Proposals can be submitted in one of the EU Programmes. This covers fields such as Sciences, Justice, Media, Digital, Fellowship, etc.
With Calls for Tenders, the Commission aims to purchase goods, services or works in exchange for payment of an agreed price.
Description of tasks:Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technicalsupport, investigate problems, and determine appropriate actionsKeep end-user informed on request status and progressParticipate to meetings with the development teamImprove documentation and create FAQs based on received callsKnowledge and skills required: Higher education or equivalent overall experienceA first successful experience in user support (minimum 1 year)European level C1 in French and English is mandatoryHave a good analytical skill and quickly understand processBe solution-oriented as well proactive and reactive to any problemHigh communication skills and ensure customer satisfactionAbility to work in an international/multicultural environmentStrong team player with excellent relationship skillsYou are stress resistant and are able to impart knowledge at various levelsMiscellaneous:Any other language is an assetITIL Foundation CertifiedExperience in European Institution is an asset
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