IT Incident and Problem Manager
Il y a 14 heures
Wallonia, Belgique
WLG
Temps plein
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When a service goes down, someone has to stay calm and
get the right people moving. A multinational defence IT
organisation near Brussels needs an incident management coordinator
for its communications and information services. You make sure
incidents are handled properly, that problems do not keep coming
back, and that the people depending on the service know what is
going on. Fully on site, with occasional trips to Mons. What you
would be doing Prioritising and diagnosing incidents, driving them
to resolution within the SLA and escalating whatever cannot wait
Getting engineering teams and resolver groups working together so
services come back quickly Investigating recurring problems,
agreeing fixes and preventive measures, and spotting trends
Maintaining continuity and recovery plans and helping run
continuity exercises Carrying out risk assessments for smaller
systems and suggesting countermeasures Keeping stakeholders
informed, collecting their feedback, and briefing staff on service
standards What you would bring Experience coordinating incident
resolution in IT service operations, working to SLA targets A
structured, analytical approach to problem solving, and good
judgement about when to escalate Broad experience with
telecommunications and information systems, in fixed and deployed
settings Comfort in demanding customer-facing roles Very good
English, written and spoken; French is a plus A bachelor's degree
in a related field, or equivalent experience Why this one is worth
a look It is the role everyone relies on when things go wrong, in
an organisation moving into a new headquarters
- and a framework that keeps renewing.
- and a framework that keeps renewing.