Technical Support Manager

Il y a 2 heures

West Flanders, Flanders, Belgique ESA - Electronic Security Association Temps plein

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pulliManage and support the CPS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams /liliSet clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues /liliManage day to day activities and generate clear and accurate reporting data from an expansive range of tools, such as Salesforce and NiCE /liliLiaison with the internal functions including sales, category management, Marketing E‑Commerce with product support and other service functions /liliRemain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges /liliReview daily priorities and take appropriate action to ensure results are achieved /li /ulh3Requirements /h3ulliProven experience in people management /liliTechnical experience in electronics industry, preferably Fire or Security /liliFluency in Dutch and English /liliFluency in French /liliExcellent interpersonal, verbal, and written communication skills /liliGood administrative skills /liliAbility to work on own initiative /liliWillingness to undertake further training to keep up with the changing market /li /ulh3Core Competencies /h3pDemonstrates strong leadership in managing teams to deliver exceptional pre and post sales support, with a focus on service excellence and customer issue resolution. Proficient in utilizing tools like Salesforce and NiCE for reporting and operational management in the electronics industry. /ph3Tools Technologies /h3ulliSalesforce /liliNiCE /li /ul /p

Technical Support Manager

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Technical Support Manager

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