IT Service Delivery Manager

Il y a 4 heures

Brussels, Belgique Mielabelo Temps plein
h3bChallenge | /b /h3 pWe are looking for an experienced IT Service Delivery Manager with a strong focus on Application Performance Management (APM). /p pThe Service Delivery Manager is end-to-end responsible for the quality, performance, and continuous improvement of one or more IT services within a complex and business-critical IT environment. /p pThis role serves as the central point of contact between the business, internal IT teams, application teams, and external vendors, managing both operational service delivery and its structural improvement. /p pThe Service Delivery Manager ensures that agreed SLAs and OLAs are met, that applications remain highperforming and available, and that risks, problems, and structural deficiencies are identified and addressed in a timely manner /p h3bCasting | /b /h3 ul liITIL V4 certification /li liMinimum 15 years IT experience, including minimum 5 years in strategic/tactical Service Management (management of external offshore teams, experience in large-scale IT organizations) /li liMinimum 5 years experience in public or semi-public sector Minimum 5 years experience in domain “Application Performance Management” /li liMinimum 5 years experience in public or semi-public sector /li liCommunicate fluently in FR/NL/EN with demonstrated ability to work in a 3-language environment (minimum B2) /li /ul