IT Support Engineer

pKlarrio is a project agency specialized in building data platforms for customers to enable advanced data analysis and processing use cases. /ppKlarrio is ISO27001 certified and we expect everyone to be involved in enforcing and putting into practice our ISMS. /ppbWe are looking for an IT Support Engineer /b /ppAs Klarrio’s IT support engineer, you will help ensure business continuity and provide support for Klarrio’s internal network, devices and IT systems. /ppYour true strength lies in the ability to absorb the IT requirements of the business and translate them into service and support for its stakeholders. /ppbYour challenges and

responsibilities:
/b /pulliOperate and maintain Klarrio’s internal IT devices and network in order to allow the business to operate effectively. /liliSupport our teams in their day-to-day IT operational issues and needs. /liliProvision and support the IT systems in place. /liliCommunicate clearly on any IT issues so our teams stay informed. /liliCapture any IT requirements needed to improve the efficiency of the tools. /liliHelp implement and extend the capabilities of the local but cloud-native solution. /li /ulpbIdeally, you possess the following

qualifications:
/b /pulliEnd-to-end IT equipment lifecycle management. (provisioning Linux, Mac, and Windows, deployments, maintenance, decommissioning) /liliEnterprise endpoint support: laptops, workstations, printers, conferencing AV. /liliServer infrastructure administration. (physical and virtual, containerized environment) /liliProactive monitoring, alerting and preventive maintenance. /liliIT service desk operations and SLA driven ticket resolution. /liliCross functional support for engineering and non-engineering teams. /li /ulpbExtra assets are: /b /ppbNetworking and Infrastructure /b /pulliLAN/WAN design, configuration and troubleshooting. /liliDNS, DHCP, NTP, SNMP and network protocol analysis. /liliVPN implementation. /liliWireless network planning, security and AP management. /liliNetwork device provisioning, firmware updates and VLAN segmentation. /li /ulpbCloud and Hybrid systems /b /pulliSupport for hybrid cloud architectures: On-prem and public cloud. /liliIdentity and Access management, Keycloak. /liliBackup/Restore between local infrastructure and cloud. /li /ulpbSecurity and Compliance /b /pulliEndpoint hardening and OS patch management. (Windows, macOS and Linux) /liliZero Trust principles and least privilege access enforcement. /li /ulpWe don’t expect you to check all the boxes. An eagerness to learn with practical experience and a “can do”
- attitude goes a long way. The team synergies we build will help you share your knowledge and learn from each other. /ppbCompensation and

benefits:
/b /ppWe offer a compensation package that contains a competitive salary, expense allowance, a phone with unlimited subscription, performance bonuses, health insurance, dental plan, retirement planning, meal
- and eco vouchers, additional holidays, and a Mobility Package . /ppYou’ll be supplied with a high-quality laptop, dual-screen setup, and mobile phone. Our offices are located in the center of Antwerp (a 5-minute walk from the central station) and equipped with standing/sitting desks, ergonomic office chairs, and free beverages/refreshments. To bolster team spirit, we organize multiple events per year. /ppYou’ll be working in a technologically advanced environment with a broad variety of opportunities to improve your skills (courses, certifications, regular and on-the-job training). And perhaps the most important of all, you’ll be able to do this with a bunch of like-minded individuals that share your interests and passions. /p