Customer Solution Architect

ppbOur Company: /b At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI. /p h3What you'll Do /h3 pThe Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining, growing, and expanding customer ecosystems through technical engagement, advocacy, and solution leadership. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation. As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities. /p h3Key Responsibilities /h3 bCustomer Advocacy Relationship Leadership /b ul liBuild trusted relationships across customer organisations from technical leads to executive sponsors /li liAct as a trusted advisor aligning technical strategy with business outcomes /li liMonitor account health and lead remediation planning /li liProvide structured customer feedback to influence product and roadmap direction /li liDemonstrate and communicate delivered business value /li /ul bAdoption, Value Realisation Innovation /b ul liDrive adoption of platform capabilities and best practices /li liIdentify underutilised features and growth opportunities /li liDeliver workshops, demos, and innovation sessions /li liDefine and develop new use cases aligned to customer strategy /li liEnsure customers realise measurable outcomes and ROI /li /ul bTechnical Opportunity Progression Growth /b ul liLead technical discovery, architecture design, and solution scoping /li liDevelop and maintain a Technical Vision for Success /li liSupport sales activities including quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer /li liInfluence architecture decisions and adoption strategies /li liDrive revenue growth and expansion opportunities /li /ul bTechnical Leadership Execution /b ul liProvide architectural leadership across data and cloud ecosystems /li liAlign execution with account strategies and business objectives /li liGuide long‑term transformation and architecture direction /li liMaintain expertise across relevant technologies and trends /li liContribute reusable assets and best practices /li /ul h3Who You'll Work With /h3 ul liPartner with Account Executives and the broader account team on strategy, planning, and opportunity development /li liEngage directly with customer stakeholders ranging from DBAs and data architects to analytics leaders and CIO‑level executives /li liCollaborate with Consulting Services on solution design and strategic engagements /li liWork with Customer Services teams to ensure solution alignment and ongoing customer success /li liCoordinate with Global Sales Support, Pricing, and Finance to shape offers and proposals /li liInterface with internal Teradata product and technical SMEs to bring specialized expertise into customer engagements /li liSupport collaboration across sales, technical, and delivery teams to drive adoption of Teradata solutions /li /ul h3What Makes You a Qualified Candidate /h3 bCore Capabilities /b ul liStrong expertise in data, analytics, and cloud architectures /li liExperience designing and promoting enterprise‑scale analytical solutions /li liDeep understanding of modern data platforms and AI trends /li liDemonstrated ability to understand customer needs and provide thought leadership to influence and build trust at multiple levels /li liStrong stakeholder management and communication skills /li liAbility to translate business outcomes into technical solutions /li liDegree‑level qualification or relevant experience in computer science, software engineering, mathematics, management information systems, or a related discipline /li /ul bProfessional Experience /b ul liExperience in solution architecture or technical consulting roles /li liProven customer‑facing experience in a technical pre‑sales role /li liExposure to complex enterprise environments and advanced data and analytics solutions /li liExperience with Government deployments / use cases or Sovereign Cloud deployments would be an advantage /li /ul bPersonal Attributes /b ul liStrategic thinker with strong business acumen /li liOutcome‑driven and value‑focused /li liInfluential communicator /li liPassion for innovation and customer success /li liExcellent verbal and written communication skills in English; additional language skills are a bonus /li liAbility to travel and w