Senior System Engineer
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Our partner is an international and well-established organisation with operations across several European locations. Its IT environment supports a diverse international workforce and relies on a collaborative team of engineers to keep everything running smoothly.
As a Senior System Engineer, you will join a small and technically versatile IT team, working closely with engineers and colleagues across different countries. This is not a role limited to ticket resolution: you will work across 1st, 2nd and 3rd line support, infrastructure, cloud and systems administration, while contributing to the continuous improvement of the IT environment.
Senior System Engineer - Your Role
- Provide 1st, 2nd & 3rd line support, troubleshooting a broad range of hardware, software, endpoint and infrastructure issues.
- Administer and maintain Microsoft 365, Entra ID, Azure, Windows and endpoint environments.
- Manage user lifecycle activities including onboarding, offboarding and access management.
- Handle incidents, requests, problems and changes within an ITIL-based service environment, using Jira for ticket management.
- Work closely with international IT engineers, external providers and technical partners to resolve issues and maintain service quality.
- Contribute to IT projects, process improvements, documentation and knowledge sharing, while providing technical backup to the wider team.
Senior System Engineer - Your Profile
- 5+ years of experience as a System Engineer or Service Engineer or in a similar infrastructure-focused role.
- Strong hands-on knowledge of Microsoft 365, Azure and Windows environments.
- Solid experience across 1st, 2nd and 3rd line support, with excellent troubleshooting and problem-solving abilities.
- Comfortable working within an ITIL-based environment and using Jira for IT service management.
- Strong communication skills and a genuine service-oriented mindset; you enjoy working with people as much as solving technical challenges.
- Fluent English is essential; French and/or Dutch are a strong plus.
Senior System Engineer - The Offer for you
- International environment: work with IT professionals and users across multiple European locations.
- Technical variety: a broad role combining support, systems, cloud and infrastructure rather than repetitive ticket handling.
- Strong team culture: join a small, collaborative IT team where knowledge is shared and colleagues support each other.
- Professional growth: exposure to modern technologies, international projects and opportunities to develop your expertise.
- Competitive package: attractive salary and benefits adapted to your experience.
- Waterloo-based: full-time position with occasional travel and an international scope.
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