operations support

pWe are looking for a hands-on operational leader with strong people management skills and a customer-centric mindset. The ideal candidate combines structure, leadership, and adaptability to manage complex on-site lab support operations while driving performance, efficiency, and continuous improvement. /p pThe Supervisor II, Onsite Lab Operations Support is responsible for leading and coordinating daily lab support operations within a pharmaceutical client environment. This role ensures high-quality service delivery aligned with operational objectives, client expectations, and safety and compliance standards. /p pActing as a key on-site leader and primary point of contact, the Supervisor drives team performance, optimizes workflows, and ensures seamless collaboration between laboratory stakeholders, operations teams, and external partners. /p p1. Team Leadership People Management /pulliLead, supervise, and develop a team of associates on-site /liliSet clear daily and weekly priorities aligned with operational and client needs /liliMonitor performance, provide regular feedback, and conduct performance reviews /liliFoster a positive, collaborative, and accountable team culture /liliCoach team members to enhance skills, engagement, and service mindset /liliEnsure proper onboarding, training, and continuous development of team members /li /ul br p2. Client Relationship Service Management /pulliAct as the primary point of contact for internal customers (lab managers, scientists, end users) /liliProactively manage client needs and ensure high levels of satisfaction /liliLead regular service meetings and operational reviews with stakeholders /liliEnsure clear communication, alignment of priorities, and expectation management /liliAct as the interface between the client and internal Avantor support functions (HR, commercial, operations) /li /ul p3. Operational Management /pulliOversee daily lab support activities, including: /liliOrder and inventory management /liliSample handling and logistics /liliGas cylinders, liquid tanks, and liquid nitrogen management /liliDry ice, solvents, buffers, and consumables handling /liliGlassware washing and lab support services /liliWaste management processes /liliEnsure timely, accurate, and efficient execution of all operational tasks /liliPlan and coordinate activities based on customer priorities and operational demand /liliMap and organize workflows to maximize efficiency and service quality /liliMaintain a hands-on approach, stepping in to support operations when needed and not hesitating to “roll up sleeves” to ensure service continuity /li /ul p4. Performance Management KPIs /pulliDefine, monitor, and report on key performance indicators (KPIs), such as: /liliService level adherence (SLA compliance) /liliOn-time task completion rate /liliInventory accuracy and stock availability /liliOrder processing lead times /liliCustomer satisfaction (VOC, feedback) /liliIncident and deviation rates /liliNear misses and misses /liliConduct regular performance reviews and track progress against targets /liliUse data analysis to identify trends, gaps, and improvement opportunities /liliImplement corrective actions and continuous performance improvements /liliDo Gemba walks regularly /li /ul p5. Continuous Improvement Problem Solving /pulliIdentify inefficiencies and drive process optimization initiatives /liliAnalyze operational issues and implement practical, sustainable solutions /liliImprove workflows, resource allocation, and service delivery models /liliPromote a culture of innovation and continuous improvement within the team /li /ul p6. Compliance, HSE Quality /pulliEnsure adherence to site HSE policies and safe working practices /liliMaintain a compliant work environment in line with client and regulatory expectations /liliSupport audits and inspections; ensure readiness at all times /liliContribute to deviation management and corrective/preventive actions (CAPA) when required /liliEnsure proper implementation and use of Standard Operating Procedures (SOPs) /li /ul brpbQualifications Experience /b /pulliBachelor's degree in a scientific field or equivalent experience /liliMinimum 3 years of experience in team management / people leadership /liliExperience in a laboratory, pharmaceutical, or regulated environment is strongly preferred /liliPrevious experience in onsite support operations or lab services preferred /li /ul pbSkills Competencies: Leadership Behavioral /b /pulliStrong leadership and team management capabilities /liliCoaching mindset with ability to develop people /liliCustomer-focused with a strong service orientation /liliProactive, structured, and solution-oriented /liliHigh level of accountability and ownership /liliFlexible and adaptable in a dynamic environment /li /ul pbTechnical Functional /b /pulliStrong problem-solving and analytical skills /liliExperience with operational performance tra