Cloud Developer

pBrussels, Belgium | Posted on 19/10/2026 /p /brpJoin an established enterprise technology team responsible for developing and enhancing customer engagement solutions across voice and digital channels. /p /brpThe organisation’s customer engagement ecosystem is built around Genesys Cloud CX, integrated with internal business applications and external services. As anCloud Developer, you will play a key role in developing, integrating, and evolving contact centre solutions that support critical business operations and customer interactions. /p /brpWorking closely with architects, business stakeholders, security specialists, and project teams, you will help deliver scalable, secure, and reliable technical solutions. This position also offers the opportunity to develop your expertise and progressively grow into a bTechnical Lead /b role. /p /brh3Your responsibilities /h3 /brul /brliDesign, develop, test, and maintain solutions supporting customer engagement and contact centre platforms. /li /brliBuild and maintain integrations between Genesys Cloud and internal or external systems using REST APIs, web services, OAuth, and event-driven mechanisms. /li /brliTranslate business requirements and user stories into scalable, maintainable technical solutions. /li /brliConfigure and develop customer interaction flows, routing logic, automation, and platform integrations. /li /brliInvestigate technical incidents, identify root causes, and implement long-term solutions. /li /brliContribute to technical design discussions and recommend practical implementation approaches. /li /brliEvaluate technical feasibility, dependencies, risks, and the potential impact of proposed changes. /li /brliCollaborate with developers, business analysts, architects, security specialists, Product Owners, and other stakeholders. /li /brliEnsure solutions meet relevant security, privacy, quality, and engineering standards. /li /brliParticipate in testing, release preparation, production support, and monitoring activities. /li /brliStay informed about developments within the Genesys ecosystem, including AI-enabled capabilities such as Voice Bots and Virtual Agents. /li /brliShare technical knowledge, maintain documentation, and promote engineering best practices. /li /br /ul /brh3Must-have skills and experience /h3 /brul /brliAt least five years of professional software development experience. /li /brliStrong experience designing and developing integrations using REST APIs and web services. /li /brliGood knowledge of OAuth 2.0, authentication, and authorisation mechanisms. /li /brliExperience working with distributed systems and integrations between cloud platforms and enterprise environments. /li /brliStrong analytical and problem-solving skills, with the ability to resolve complex technical challenges. /li /brliA solid understanding of software engineering principles, maintainability, and clean code practices. /li /brliThe ability to translate functional requirements into effective technical solutions. /li /brliExperience working in complex enterprise environments with multiple stakeholders. /li /brliExcellent communication and collaboration skills. /li /brliA proactive, pragmatic, and quality-focused mindset. /li /brliFluency in either French or Dutch, with a professional command of English. /li /br /ul /brh3Nice-to-have skills /h3 /brul /brliHands-on experience with Genesys Cloud CX. /li /brliKnowledge of Genesys Platform APIs, Architect, or Data Actions. /li /brliExperience with contact centre, customer engagement, or telephony platforms. /li /brliFamiliarity with SIP, WebRTC, or voice technologies. /li /brliExperience with digital messaging platforms. /li /brliKnowledge of event-driven architectures, notifications, or webhooks. /li /brliExperience with cloud integration platforms. /li /brliFamiliarity with API testing tools such as Postman. /li /brliExperience integrating contact centre platforms with CRM or enterprise applications. /li /brliExposure to Voice Bots, Virtual Agents, or AI-powered customer interaction solutions. /li /br /ul /brh3Diversity and inclusion /h3 /brpThe organisation is committed to fostering an inclusive and respectful workplace that reflects the diversity of the society in which we operate. Recruitment and employment opportunities are based on equal treatment, fairness, and merit, regardless of age, background, disability, gender, sexual orientation, or any other protected characteristic. /p