C005480 Voice Specialist Skype

pbDeadline Date: /b Thursday 22 October 2026 /ppbRequirement: /b Voice Specialist Skype /ppbLocation: /b Brussels, BE /ppbFull Time On-Site: /b Yes /ppbTime On-Site: /b 100% /ppbTotal Scope of the request (hours): /b 342 /ppbRequired Start Date: /b 26 November 2026 /ppbEnd Contract Date: /b 31 December 2026 /ppbRequired Security Clearance: /b NATO SECRET /ph3Duties Role: /h3pUnder the direction of Head, Processing Storage, but largely on own initiative, the incumbent will perform the following duties: /pulliProvides first and second line network support to the Service Centre; /liliPerforms diagnoses and resolve voice incidents and problems; /liliInstall, replace, modify and configure network voice systems; /liliMonitors network systems and proactively report and resolve potential network voice issues; /liliPerforms monthly software patching of the supported Skype For Business systems; /liliWork outside office hours or on weekends as required; /liliSeeks recommendations from his/ her superiors for technical solutions; /liliInvestigates and propose improvements and solutions to equipment and configuration problems; /liliMaintains liaison with other CSU internal units, Service Lines and other technical organizations; /liliCreates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems; /liliImplements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required; /liliMonitors and reports on the capacity of the assigned ICT infrastructure (Voice); /liliAssists with and implements assigned project work packages; /liliWorks with limited supervision; /liliCoordinates and conducts own work to meet quality targets; /liliPerforms other duties as may be required /li /ulh3Specific Working

Conditions:
/h3pNATO will retain the intellectual property rights for all products developed in relation to this project. Extension in 2027 is foreseen. /ph3Skills, Knowledge

Experience:
/h3ulliThe candidate must have a currently active NATO SECRET security clearance /liliHigher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience; /liliAt least 3 year experience in a similar position; /liliAt least 3 year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business; /liliExperience with Voice Session Border Controllers; /liliA good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards; /liliExperience in utilizing vendor's toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes; /liliExperience with device management tools such as Microsoft SCOM, ZABBIX, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that aren't functioning properly; /liliExperience with OM of PABX systems; /liliExperience with Polycom provisioning systems and Polycom phones; /liliExperience with Microsoft PowerShell SFB automation scripting and toolkits. /li /ulh3Desirable: /h3ulliKnowledge and experience with maintaining PABX equipment, preferably Alcatel; /liliKnowledge and experience with AudioCodes SBCs; /liliExperience with Active Directory and PKI technologies; /liliITIL certificate; /liliPrior experience of working in an international environment comprising both military and civilian elements; /liliKnowledge of NATO responsibilities and organization /li /ul