Collection & Recovery Analyst

Join our team as a Collection & Recovery Analyst and be the driving force behind successful collections across Belgium, France, and the Netherlands In this dynamic role, you will engage clients through various communication channels, evaluate recovery strategies, and collaborate with external partners to resolve unpaid invoices. If you're fluent in French and Dutch, and have a passion for improving processes while navigating a fast-paced environment, we want to hear from you Enjoy a competitive salary package, flexible working options, and a supportive corporate culture.

• You proactively engage in follow-ups regarding unpaid invoices through phone calls, emails, and written correspondence, managing client portfolios in Belgium, France, and the Netherlands;
• You evaluate each situation on a case-by-case basis and determine the suitable recovery approach, which may include payment arrangements, formal notifications, asset recovery, or escalation to legal representation or enforcement officers;
• You collaborate with external partners, such as attorneys, enforcement officers, and debt recovery agencies, across three different legal territories while tracking the status of ongoing cases;
• You maintain precise and current records of all recovery actions and their outcomes in the company’s systems;
• You identify and report any recurring trends or systemic issues in the portfolios to the Finance Manager for further analysis;
• You work closely with the Customer Support team during each case, ensuring a seamless transition as clients move into the recovery stage and maintaining collaboration throughout the recovery process;
• You strive to enhance our collections procedures by driving improvements in efficiency through automation and artificial intelligence initiatives.

• Possesses 1 to 3 years of experience in collections, credit recovery, or accounts receivable, although more seasoned professionals are encouraged to apply;
• Demonstrates fluency in both written and spoken French and Dutch, with proficiency in English considered beneficial as it serves as the internal working language among teams in Brussels, Paris, and Amsterdam;
• Has a background in collaborating with external recovery agents, such as bailiffs, lawyers, or debt collection agencies, which is seen as a significant advantage;
• While financial analysis expertise is not mandatory, familiarity with analyzing invoices, comprehending payment histories, and identifying challenging client profiles will be considered a valuable asset;
• Thrives in a dynamic, fast-paced environment where procedures are still being established;
• Is based in or is willing to regularly commute to Brussels.

• Our client offers you a comprehensive salary package that includes a mobility allowance based on your level of experience;
• You will receive health coverage through a provider that prioritizes well-being;
• A retirement savings plan will be in place to help you prepare for your future;
• Enjoy a net monthly allowance;
• The package includes a mobile phone plan alongside a budget for phone expenses;
• You will have the opportunity to participate in a stock option program;
• Benefit from a generous leave policy that grants you 20 vacation days plus an additional 6 public holidays, allowing for a total of 38 working hours per week;
• You can work from home for up to two days a week, with Wednesdays designated as mandatory remote work days.