Customer Journey Expert – TAR-Billing

pbBusiness Functional Analyst /b /p /brpTurn complex business needs into reliable billing solutions. Join TAR-Billing in a hands-on role combining business and functional analysis. /p /brpING supports internal career moves before recruiting externally. /p /brpbYour team and its impact /b /p /brpTAR-Billing executes pricing rules, bills customers and collects fees across Private Individuals, Business Banking and Wholesale Banking at ING Belgium. Our Customer Journey Experts, Technical Analysts and Developers also work with Finance and Tax on fee-related reporting. /p /brpAs a provider team, we help products and segments evolve their billing—from new subscription packs to flexible campaign discounts and rewards. Our goal: clearer, more transparent fees and a better customer experience and Net Promoter Score (NPS). /p /brpWe sit within the Daily Banking tribe, in the Onboarding Packs Acquisition area, while serving all customer segments. /p /brpbYour role /b /p /brpUnderstand and challenge business needs, advise from a billing perspective and turn them into precise business requirements for TAR Developers. Work with the IT Analyst, who owns the technical design. Your focus: rigorous analysis and changes that meet agreed needs. /p /brh3What you will do /h3 /brul /brlibClarify and challenge needs. /b Advise product and segment teams on billing options and impacts on customers and processes. /li /brlibDefine actionable requirements. /b Document current and target processes, business rules, exceptions and acceptance criteria. Assess solution options with the IT Analyst and Developers, using data to support analysis. /li /brlibImprove the colleague platform. /b Define business requirements and test changes to the platform ING colleagues use to consult and adjust fees. /li /brlibIdentify dependencies. /b Align business and technical stakeholders, including Finance and Tax. Flag cross-project dependencies, especially when the Product Owner cannot investigate them directly. /li /brlibValidate delivery. /b bSupport /b backlog refinement, prepare and perform User Acceptance Testing (UAT), support releases and verify changes against agreed requirements. The Product Owner owns the project overview, backlog priorities and team planning. /li /brlibOwn your analysis. /b bBuild /b billing bexpertise /b , challenge unnecessary complexity and follow through on open questions, progress, risks and decisions needed. /li /br /ul /brpDeepen your pricing and billing expertise through cross-product analysis and hands-on delivery. Develop transferable skills in requirements, dependencies and stakeholder collaboration. /p /brpbWhat you bring /b /p /brpYou enjoy analytical depth, precise requirements and thorough follow-through. You bring structure to complexity and explain it clearly. /p /brh3Essential requirements /h3 /brul /brlibAt least five years of relevant experience /b combining business and functional analysis, requirements ownership and delivery follow-up. /li /brlibClear communication and stakeholder management. /b Explain complex topics simply and coordinate stakeholders and dependencies. /li /brlibStrong documentation skills. /b Produce concise business requirements, clear process flows and actionable functional requirements. /li /brlibRigour and initiative. /b Check completeness and consistency, challenge assumptions and own follow-up. Work independently while staying aligned with the team. /li /brlibTechnical fluency. /b Discuss system behaviour, data flows, interfaces and dependencies, bridging business and technology. /li /brlibFull professional proficiency in English, written and spoken. /b Independently lead discussions, write precise requirements and explain business and technical topics. /li /br /ul /brh3Additional assets — not prerequisites /h3 /brul /brliExperience in banking, particularly in pricing, billing or fee-related processes. /li /brliPrevious experience at ING. /li /brliKnowledge of French or Dutch. /li /br /ul /brpMeet the essentials? Share examples of your requirements, process flows, technical collaboration and dependency management. /p /brpbRewards and benefits /b /p /brpING aims to help employees find the right balance between their career and private life. Find out more about our employment conditions. /p /brpBenefits include: /p /brul /brlipAn attractive gross salary, depending on job category and professional experience. /p /li /brlipFlex Budget. /p /li /brlip20 statutory holidays, plus an additional 9-11 days of annual leave, 1 regional public holiday and 4 bank holidays. /p /li /brlipProfit sharing. /p /li /brlipReimbursement of train or bus pass. /p /li /brlipTelephone subscription and internet allowance. /p /li /brlipPension plan. /p /li /brlipHybrid working. /p /li /brlipPersonal growth and challenging work with broad development opportunities. /p /li /brlipAn informal working environment with innovative colleagues. /p /li /br /ul /brpbAbout us /bbr/Curious about how ING empowers people and