Application Engineer – Lab Informatics Software

h3Job Description /h3pAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek
- so they can do what they do best: improve the world around us. Information about Agilent is available at /ppOpenLab Sync (formerly SLIMS) is a platform that allows supervision of all stages a sample follows to the result. OpenLab Sync captures information about the sample, requests for measurements, and follows its entire workflow through the lab, supervising manual operating procedures, automated instrument steps, and calculations until the final report. /ppIf you decide to join our team, you will be working closely with our clients. The tasks to be performed are multifaceted, and a creative mind is needed to be able to identify and implement customer solutions and improve the quality of life in the lab environment. /ppWant to learn more about OpenLab Sync? Visit OpenLab Sync for more information and even some videos. /ppThis role is ideal for candidates who combine hands‑on laboratory experience with technical software implementation skills. Successful candidates typically have experience working in laboratory informatics, scientific software, LIMS, ELN, LES, or laboratory automation environments. /ph3Application Engineer: Customer Success – Ghent (Belgium) /h3pAs an Application Engineer part of the Customer Success team in Ghent (Belgium), you will support our valued customers across our Lab informatics product solutions. This role offers you the opportunity to travel and explore a variety of labs, so it is vital to have an appetite for continuously learning about new software technology, instruments, applications, and consumables. In addition, applying communication skills, creativity, and a can‑do approach is vital. /ph3Main Responsibilities /h3ulliAnalyze customers' needs and translate them into OpenLab Sync workflows. /liliConfigure the OpenLab Sync platform to match the lab's requirements. /liliBuild plugins for connecting instruments or displaying custom forms or portals. /liliAct as the customer voice to influence future product design to meet customer needs. /liliScript a lab's in‑silico tools into our integration framework. /li /ulpThis is an excellent opportunity for someone who has a keen interest in Lab Informatics and is seeking a new challenge. A curious individual who is driven to learn and has the desire to understand and solve customer problems to deliver customer success will succeed in this position. /ppThis position will be based in our offices in Ghent (Belgium), with the flexibility to work on a hybrid model (3 days in office, 2 days at home) after the onboarding period. /ph3Qualifications /h3pWe are looking for motivated individuals with the following background: /pulliUniversity Degree in Life Sciences, Bioinformatics, Biotechnology, Chemistry, Computer Science, Scientific Informatics, or a related discipline (or alternatively solid relevant experience in this application engineering field). /liliHands‑on laboratory experience in analytical chemistry, biobanks, pharma, biopharma, genomics, NGS, Academia, etc. /liliPreferred experience with LIMS, ELN, LES, SDMS, CDS, laboratory automation, scientific software, or laboratory workflow management systems. /liliYou have knowledge of programming languages such as Java or Python with proven coding skills. /liliExperience working directly with customers, stakeholders, laboratory users, or cross‑functional project teams is highly desirable. /liliFull proficiency in English. /liliProficiency in Dutch and/or French would be a plus. /li /ulpOn a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously. /ph3What

We Offer
/h3ulliOutstanding company culture /liliCareer development opportunities /liliCompany pension scheme /liliYearly company bonus /liliPrivate healthcare /liliStock purchase plan /liliMedical life insurance /liliMeal vouchers /liliExtra holidays (ADV) /liliCompany activities /li /ulpA permanent position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities. /ppThe diversity of cultural and individual perspectives held by our employees and their commitment to inclusion. /ppYou will become part of a company that works according to these values: We move diagnostics forward, care about the needs of our customers, and strive to ensure people are treated consistently, fairly, and with respect. We deliver effective diagnostic solutions valued by our customers. We