IT Support
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IT Support (L2)
Functieomschrijving
- Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).
- Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
- Manage incidents through a ticketing system and ensure proper resolution or escalation.
- Support network, telephony (VoIP), and mobile (iOS) issues.
- Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
- Document solutions and contribute to continuous improvement initiatives.
- Collaborate with European IT teams on projects and deployments.
- Participate in on-call rotations and occasional out-of-hours work for rollouts or events.
Profiel
- Degree in IT or equivalent experience.
- 4 to 6 years of experience in IT support, ideally within a professional services environment.
- Strong technical skills (Windows 11, M365, networking, Citrix, VoIP).
- Familiarity with ticketing tools (e.g., ServiceNow).
- Excellent analytical and problem-solving skills with the ability to prioritize tasks.
- Strong communication and customer service mindset.
- Ability to work under pressure and interact with stakeholders at all levels.
- IT certifications (e.g., A+, Microsoft) are a plus.
- French or Dutch and English
Aanbod
- Dynamic and international working environment.
- Key position with strong local ownership and visibility.
- Collaboration with international IT teams.
- Exposure to a wide range of technologies.
- Opportunities for technical and professional growth. xlxgzvr
- Competitive salary package with benefits.
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