Head of Managed Services

pSopra Steria offers tailored, end-to-endcorporate technology and software solutionsto help clients make bold choices and deliverresults. Successfully so With more than 51.000colleagues in nearly 30 countries, we rankbr/as Europe's leading digital solutions provider.
Some of the most successful companies inEurope rely on our technology due to ourcommitment to innovation, collaboration, andvalue in business development.br/The world is how we shape it. Let's shape ittogether. /ph3Job Description /h3pAre you an experienced Managed Services leader who combines operational excellence with commercial drive, strong people leadership, and a clear sense of ownership? /ppWe are looking for a bHead of Managed Services /b to lead and further develop a key service line within bDigital Platform Services /b in Belgium. This is a role for someone who does not stop at defining direction: you take ownership, translate strategy into concrete tactical initiatives, and drive those initiatives through to implementation and measurable results. /ppYou will take end-to-end responsibility for the operational stability, financial performance, service delivery, human resources (50FTE), compliance, capability development, and drive the continued evolution and transformation of our Managed Services offering. /ppYou will work closely with your operations managers, service delivery managers, presales team, architects, supporting functions and leadership team, as well as bDPS entities across the Group and our xShore organizations, to optimize our delivery model and leverage the strengths of our wider organization /b. Together, you will ensure our services are scalable, profitable, secure, compliant, and ready for future growth. /ppYou will: /pulliTake clear ownership of the service line and its performance, priorities, and evolution. /liliTranslate strategic objectives into bconcrete tactical roadmaps, initiatives, priorities, and actions /b. /liliDrive implementation across teams, follow up on progress, remove obstacles, and ensure initiatives deliver the intended business and operational outcomes. /liliOwn the financial performance of the service line, including budget, forecast, gross margin, and corrective actions. /liliLead a team of people managers, service delivery managers and technical professionals, building an engaged and high-performing organization. /liliEnsure operational stability and act as a senior escalation point when service delivery is at risk. /liliDrive capacity, competence, recruitment, certification, and succession planning. /liliSupport strategic bids and take ownership of Managed Services commitments, transition estimates, and run pricing. /liliDrive standardization, automation, industrialization, and continuous improvement across Managed Services. /liliStrengthen collaboration with nearshore and offshore delivery teams and further develop hybrid delivery models. /liliOwn service-line governance, risk management, compliance, and audit readiness. /liliEnsure Managed Services processes and controls support relevant regulatory and security requirements, including bISO 27001, NIS2 and DORA /b, while preparing for emerging frameworks such as bCADA /b. /liliWork closely with security, risk and compliance teams to translate regulatory requirements into practical operational controls and customer services. /liliTrack performance through clear KPIs and a balanced scorecard. /liliContribute to the evolution of our capabilities in bdigital sovereignty, sovereign cloud, AI operations and AI-enabled service management /b. /li /ulh3Qualifications /h3pWe're seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you'll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients.br/bWhat you bring /b /ppYou have significant leadership experience in bManaged Services, IT outsourcing, cloud, infrastructure, workplace, application operations, or a similar IT services environment /b. /pulliStrong people leadership, ownership and stakeholder management skills. /liliSolid financial and commercial acumen. /liliThe ability to translate strategy into execution and drive outcomes across teams. /liliA strong understanding of IT governance, cybersecurity, risk and regulatory compliance. /liliA forward-looking mindset around digital sovereignty, sovereign cloud, automation and AI-enabled operations. /liliProfessional fluency in bDutch, French and English /b. /liliA bhigher education degree /b in IT, engineering, business, or a related field is preferred. /liliExperience within an bIT integrator or Managed Service Provider /b, as well as working with nearshore/offshore delivery models, is a strong advantage. /li /ulpbWhy this role? /b /ppThis is an opportunity to shape the next phase of our Managed Services organization. You will have the mandate to turn strategy into