Senior Sophis Platform Support Engineer
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Job Role- Sr. Sophis Platform Support Engineer
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Location - Brusseles, Belgium
Experience level- 8 + Years
Job Description:
Key Responsibilities
- Provide L2/L3 production support for the Sophis platform, including incident triage, root-cause analysis, and resolution within SLAs
- Administer and maintain Sophis application environments (Dev, UAT, Prod) — installs, upgrades, patches, and configuration changes
- Support end-of-day (EOD) and start-of-day (SOD) batch processes, including monitoring, troubleshooting, and reprocessing failed jobs
- Manage market data feeds, static data setup, and integration with upstream/downstream systems (trading, risk, settlement, accounting)
- Work closely with trading desks, risk, and operations teams to resolve functional issues (pricing, valuation, P&L breaks, risk calculations)
- Collaborate with vendor support for defect escalation and platform upgrades
- Support database (Sybase/Oracle) queries, stored procedures, and performance tuning related to Sophis
- Participate in disaster recovery (DR) testing and business continuity planning
- Document support procedures, runbooks, and knowledge base articles
- Mentor junior support engineers and contribute to process improvement initiatives
- Participate in on-call rotation for after-hours/weekend support
- Networking, storage, middleware, system monitoring, backup technologies — completely absent
- Infrastructure incident handling — memory, CPU, storage, connectivity, availability/system health
- Infrastructure lifecycle management — (hardware/software refresh cycles, EOL management
- Upgrades, Patching, Migrations and technology refreshes
- Change and configuration management
- Rollback plans / implementation plans
Required Skills & Experience
- 8+ years of experience supporting Sophis or similar trading/risk platforms (Murex, Summit)
- Strong understanding of capital markets products (FX, Rates, Equities, Fixed Income, Derivatives)
- Hands-on experience with Sybase/Oracle SQL, Unix/Linux scripting (shell, Perl/Python) xlxgzvr
- Familiarity with Sophis architecture: pricing engines, risk engines, market data, static data, workflow
- Experience with job scheduling tools (Autosys, Control-M) and batch monitoring
- Strong incident/problem management skills (ITIL knowledge a plus)
- Excellent communication skills to liaise with traders, risk managers, and technology teams
Nice to Have
- Sophis certification or vendor training
- Exposure to regulatory reporting, VaR, Greeks, or PnL attribution
- Experience with cloud migration or platform modernization projects
For more information on how we process your personal data, please refer to HCLTech's Candidate Data Privacy Notice.
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