Student Technical Support

il y a 3 jours


Ghent, Flanders, Belgique Start People Temps plein

Marktleider in kleuroplossingen

Functieomschrijving

Our client is looking for a student to join the technical support team for Spyder products on a part-time basis. Spyder products are color measurement equipment and software primarily used in B2B applications for measuring colors across various industries, such as graphic design, textiles, and coatings.

The ideal candidate is willing to learn quickly and able to identify and classify customer inquiries across a wide range of topics.

As a student in technical support, you will perform the following duties:

  • Analyze and resolve basic customer requests in technical support (via email - ticket system Zendesk).
  • Complete requested information from customers to allow the rest of the support team to provide a faster solution to the customer.
  • Collaborate closely with other colleagues to relay customer feedback and improve our products and services.
Profiel

The ideal candidate should have the following qualifications:

  • A strong customer orientation, coupled with a positive and solution-focused approach to building relationships with customers, and some experience in technical support.
  • Good English skills, both spoken and written.
  • A quick grasp of new tasks and a willingness to tackle and master them.
  • Experience with Apple computers and operating systems and/or Windows systems.
Aanbod

Does this job opportunity appeal to you?
 

  • You will receive a salary based on your experience. 


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