Strategic Business Partner

Lloyd’s Register
Location: Antwerp, Belgium

Are you a strategic thinker with a passion for building client relationships? Lloyd's Register is seeking a talented Strategic Key Account Manager to drive growth and maximize retention for our most influential clients. You’ll lead the development of client-focused strategies, create tailored solutions, and act as the Voice of the Customer, ensuring that we deliver exceptional value and exceed expectations.

Join us to shape the future of the marine and offshore industry, collaborating across functions to deliver innovative solutions that make a difference. If you have a strong commercial mindset and are ready to engage at the C-suite level, this is your opportunity to contribute to a safer and more sustainable world.

What we’re looking for

This role is accountable for maximizing retention and building and delivering tailored strategies for growth from assigned Strategic Key Accounts.

• Maintaining and growing the business with assigned Strategic Key Account(s) through aligning understanding and delivery of customer requirements across all Lloyd’s Register’s (LR) functions ensuring each role contributes to creating customer value: embed ‘client centricity’.
• Optimizing profitability, reducing the cost to serve, focusing on increased penetration through value creation and solutions-based selling, and developing multi-level multi-functional contacts between the client and their LR counterparts.
• Acting as the Voice of the Customer within Lloyd’s Register, building cross-functional teams, and leveraging internal relationships to help our key clients meet their strategic objectives, and deliver increased value for the client and LR.
• Building and delivering tailored strategies for LR’s largest clients with the biggest market influence and largest future potential to develop and grow LR’s business through bespoke and strategic alignment.
• Leading the business in developing solutions based on client needs, creating lifetime value as a trusted advisor to LR’s key clients.
• Working closely with teams and individuals across LR to provide an exceptional customer experience, KAM builds close relationships with key accounts, thorough account planning, and specialized service.

What we offer you

• The opportunity to work for an organization that has a strong sense of purpose, is values-driven, and helps colleagues to develop professionally and personally through our range of people development programs.

The role

• Develop a deep understanding of the client’s business, strategies, markets, and competitive landscape and develop a One-LR key account strategy for the nominated client(s), including a named account team with clear delivery objectives and accountabilities.
• Craft client-focused strategies that deliver a positive impact for the client, which will lead to sustainable and profitable growth for LR.
• Create bundled solutions to meet express and tacit client needs for key accounts, engaging cross-company as required, to deliver real business value propositions.
• Maintain a close relationship with the key account Executive Sponsor and senior commercial leaders across LR to maximize benefits and deliver on jointly agreed objectives.
• Manage and coordinate the building of multi-level relationships between LR and the client organization.
• Develop and implement a relationship management strategy for each strategic account to ensure that relationships are developed and strengthened across all functions and executive levels.
• Build, maintain, and communicate a Strategic Key Account plan, including a strategic vision (3-5 years) and short and medium-delivery objectives aligned with global strategy, anchored with a cross-functional delivery team and clear KPIs and metrics.
• Identify new business opportunities and lead the collaboration effort with internal stakeholders to identify and realize cross-stream business opportunities ensuring LR is best placed to win.
• Develop clear commercial strategies that create true ‘win-win’ for all parties and lead to profitable growth in the account(s).
• Manage conflict at all levels, driving through acceptable outcomes for all parties.
• Effectively manage a dynamic virtual Strategic Account Team, and bring in skills and competencies as required by the changing needs of the client.
• Deploy effective negotiating and selling strategies in the key account and internally, using other resources as required to achieve outcomes.
• Lead promotion and communication of LR products and services to clients directly via the KAM team, and arrange appropriate visits, presentations, and local/global seminars as required.
• Monitor, report on, upload to SFL and disseminate as appropriate all client meetings and visits as well as all aspects of competitor activity for client and general client activity.
• Leverage and incorporate the insights provided by the Insight and Segment teams to improve understanding of the market context, the strategic context, and the changing landscape which may affect key account objectives positively or negatively.

What you bring

• Significant knowledge and understanding of business strategy and goal setting and implementation.
• Demonstrable experience in leading Key Accounts; developing Key Account plans and strategies, building and maintaining client relationships, customer focused mindset.
• Ability to research and analyze market dynamics, interpretation of data, and determination of likely outcomes and associated actions required.
• Ability to communicate effectively at different levels within organizations and to influence successfully and openly at all levels.
• Understanding of and capability to lead the Creation of business and financial value propositions.
• Ability to understand and assess complex and sometimes unfamiliar situations, visualize solutions, and see through to resolution.
• High-level cross-company and partner engagement skills.
• Strong commercial awareness. Ability to develop strategic action plans based on input from key persons.
• Strong team spirit. Demonstrate professional people skills and promote a team working environment across all areas of LR.
• Strong sense of purpose, direction, and leadership.
• Demonstrate motivational skills in directing colleagues to achieve business objectives.
• Flexible approach to adjust role as the position develops and grows.
• Crucial relationship leader and manager with the client, a high calibre individual, capable of complex engagement at C suite level and through the myriad operational levels of the Global account.
• Evidence of being the Voice of the Customer; interpreting and delivering to client needs.

About us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct, and operate their assets to the highest levels of safety and performance.

Want to apply
We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disabilities, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups.

If the above matches your field of interest and your qualifications, please apply online as soon as possible - by the latest 30.01.2025.

We conduct ongoing interviews and close the position once the right person has been found.

All inquiries are treated confidentially.

Please note: We do amend or withdraw our job and reserve the right to do so at any time including prior to the advertised closing date.