PRODUCT RESEARCHER

THE SCOPE With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs.

THE SCOPE With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. We are looking for a

Product Researcher

to join the

Lab’s cross-functional research practice

— a team whose role is to understand players before anyone else does.

You will be the voice of the player

in a team of data scientists, analysts and AI engineers: the person who connects what the numbers say with what players think, feel and need across their journeys. Your work

sits upstream of the roadmap . You are not here to validate what has already been decided on. You are here to surface what hasn't been seen yet, to reduce uncertainty before it costs money, and to make sure that every product-engineering area is building for real player needs rather than assumed ones.

YOUR ROLE Player Research & Journey Understanding

Design and conduct qualitative and quantitative research throughout the product lifecycle — interviews, usability tests, surveys, tree tests and behavioral analysis

Map end-to-end player journeys across our brands and regulated markets — identifying friction points, unmet needs and opportunities that data alone cannot explain

Analyze and monitor key conversion journeys (registration, first deposit, recurring deposits, withdrawals, reactivation) by combining session-replay data, behavioral signals and direct player feedback.

Combine behavioral data, CSAT survey results and direct player input to build a holistic, continuously updated picture of the player experience

Cross-Lab Collaboration & Insight Delivery

Work closely with Data Analysts and Data Scientists to connect qualitative insight with quantitative evidence — you bring the \"why\" to their \"what\"

Translate research findings into clear, actionable recommendations for Product Managers, Designers and business stakeholders

Help teams prioritize initiatives according to player impact, business value and expected return

Present findings and facilitate workshops that align teams around player needs and opportunities

Research Practice & Enablement

Contribute to and maintain the shared research repository to make past findings discoverable and build a cumulative understanding of G1's players over time

Develop shared research methodologies, templates and reusable practices that raise the standard of player understanding across the organization

Support and coach Product and Design teams in research and testing methods

Contribute to research on responsible gaming and the detection of risky player behaviors

YOUR PROFILE

Typically, 5+ years of experience in UX Research, Product Research, Customer Experience, Service Design or a closely related field

Confident in both qualitative methods (interviews, usability testing, contextual inquiry) and quantitative approaches (surveys, funnel analysis, behavioral data)

Hands-on experience with behavioral analytics tools

Familiarity with CSAT, NPS or other voice-of-the-customer measurement frameworks, and experience turning survey data into structured insight programs

Able to structure ambiguous research questions, manage multiple topics simultaneously and deliver findings that are concise, understandable and immediately usable

Experience in digital products, gaming, entertainment, e-commerce or another regulated industry is a strong asset

Knowledge of experimentation, A/B testing or data product concepts is an asset

Professional proficiency in English; French is a strong asset

A degree in Psychology, Cognitive Science, Human-Computer Interaction, Design Research, Social Sciences or a related discipline — or equivalent practical experience

What We Offer As well as enjoying a unique experience – centered around our values of Pleasure, Team Spirit, Performance, Boldness and Integrity – alongside 1.600 colleagues worldwide, you'll have the opportunity to contribute to the international development of a fast-growing family company. Joining Gaming1 means becoming part of a human and entrepreneurial adventure where people are empowered to make an impact, grow and succeed together. We offer:

the opportunity to work on ambitious international projects within a solid