Customer Technology

pAre you ready to take on a new challenge join our Sales Service team as a Customer Advisory Manager? /p pWe are currently looking for talented and motivated people who will: /p ul liSupport in shaping the agenda of multiple C-level positions on the customer agenda. /li liOperate with a client-first mindset and shape the path to deliver successful outcomes by communicating in a concise way with all our clients. /li liDesign customer experience to unlock growth and trapped value. /li liDesign the customer roadmap through identifying needs and translating these into concrete projects requirements /li liManage end to end customer engagements, including structured planning and governance /li liCoach and support our team in delivering client work as well as help them in their career evolutions /li liConduct assessments to help to identify vulnerabilities, challenges, and opportunities in the current state of our clients. /li liHelp our clients to gain deeper insights in the customer and their needs, behaviors, and frustrations, to define a customer strategy and differentiated value propositions. /li liDemonstrate strong analytical skills by developing financial models and business cases, measuring the value generated from improved customer experience and/or reduced cost-to-serve. /li liQuickly absorb information and can understand and structure complex problems. /li /ul pKeep on reading to learn more about the job, your future colleagues all that Accenture has to offer /p h3Your job /h3 ul liYou will be involved in driving business development opportunities and will focus on delivering innovative and action-oriented business solutions and strategies for our leading clients. /li liYou will be responsible for managing a team of advisory professionals, fostering a culture of excel, and developing strategic initiatives to expand our market presence. /li liTogether with your project team, you will develop data-driven insights and formulate recommendations to solve complex challenges on the customer agenda. /li liYou will lead and deliver workstreams to drive the ambitioned outcomes, in continuous collaboration with the client. /li liWith a people-first mindset, you coach and mentor analysts and consultants to support them in further developing their strengths. /li liMuch of the work we do is at the cutting edge of innovation and thinking. We involve our people in the latest and newest innovative trends, and they largely contribute to publishing and sharing this knowledge as thought leadership to benefit clients, industry, and fellow colleagues. /li /ul h3Your team /h3 pAccenture Song is world's largest tech powered creative agency focused on executive-level effort to deliveroutstanding creative customer experiences for our clients.
You will be part of an excitingenvironment as wehave the energy and pace of a start-up,mergedwith the stability of a well-establishedAccenture consultancy. /p pAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: /p pSong is one of five services that make up one Accenture
- the others are Strategy Consulting, Technology, Operations, and Industry X. /p h3Your background /h3 ul liMinimum 5-7 years of work experience, preferably related to customer sales service topics. /li liDemonstrate prior consulting experience or have a relevant project management background. /li liFunctional experience with growth, go-to-market, commercial, customer distribution strategies. /li liExperience in digital/strategic transformation programs value realization, operating model redesigns or service designs. /li liExperience in business analysis, process design, customer journey and maturity assessment. /li liProven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshops. /li liFirst class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful manner. /li liAbility to thrive in a fast-paced, dynamic environment and adapt to changing priorities. /li liStrong mentoring coaching skills with the ability to motivate and inspire teams to achieve targets and to lead a workstream within a broader project scope. /li liTechnology knowledge of CRM platforms, Marketplaces, eCommerce,customer analytics solutions, Engagement centers, conversational AI chat,customer portals etc. /li liEffective communication in Dutch or French, and English. /li /ul h3Our offer /h3 pAt Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes gr