Account Manager

Job Description
We are seeking an experienced Sales Account Manager to drive business development and manage key client relationships. This role combines strategic account management with proactive business development initiatives, requiring a professional who can nurture existing partnerships while identifying and pursuing new market opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and contributing to revenue growth through both account expansion and new business acquisition. The ideal candidate will operate with a consultative approach, balancing relationship management with commercial acumen.

Key Responsibilities
Manage and expand existing client accounts, ensuring satisfaction, retention, and increased revenue opportunitiesIdentify, qualify, and pursue new business opportunities aligned with company strategy and market demandConduct needs assessments and develop customized solutions that address client objectivesBuild and maintain strong relationships with decision-makers and stakeholders across assigned accountsPrepare and deliver compelling proposals, presentations, and business cases to prospective and existing clientsMonitor account performance, track key metrics, and report on progress toward targets and objectivesCollaborate with internal teams including product, delivery, and support to ensure seamless client experiencesParticipate in market research and competitive analysis to inform strategy and positioningManage sales pipeline, forecast accurately, and maintain detailed records in CRM systemsRepresent the company professionally at client meetings, industry events, and networking opportunitiesCandidate ProfileWe are looking for candidates who bring a minimum of three years of professional sales or account management experience, with proven success in managing client relationships and driving revenue growth. You must be fluent in both English and French, with excellent communication skills and the ability to engage effectively with diverse stakeholders. We seek a results-oriented professional who combines strategic thinking with hands-on execution, demonstrating resilience, adaptability, and a genuine commitment to client success.
Experience & Expertise Required:Minimum three years of sales, account management, or business development experience in a B2B environmentProven track record of managing multiple accounts, meeting or exceeding revenue targets, and closing dealsFluent English and French language proficiency, both written and verbalStrong understanding of the sales process, from prospecting through negotiation and closingExperience with CRM systems and sales tools for pipeline management and reportingDemonstrated ability to conduct needs analysis and develop solution-oriented proposalsQualities & Work Approach:Excellent communication and interpersonal skills with the ability to build trust and rapport quicklySelf-motivated and results-driven, with strong organizational and time-management capabilitiesStrategic mindset combined with attention to detail and follow-through on commitmentsAdaptable and resilient, comfortable navigating ambiguity and managing competing prioritiesCollaborative team player who values cross-functional partnerships and shared successIntellectually curious with a commitment to continuous learning and professional developmentRole Impact & Success:This position offers the opportunity to make a meaningful impact on client success and company growth. Success is measured by account retention and expansion, new business acquisition, and the quality of client relationships built and maintained.