Customer Operations Specialist M/V/X

Beschrijving van het bedrijf is a multinational manufacturer of chemicals. Beschrijving van de functie
- Point of contact for the customer
- responding to requests, solving issues and ensuring a great customer experience
- Managing the entire sales order process operations for EMEA region
- handling the entire cycle including organizing transport and logistical aspects, liaising between different departments, service providers and providing on-time information to customer
- Ensuring that all the movements from the Production and Storage sites are made with correct documentation and declarations, particularly for hazardous goods
- Liasing with Sales, Product marketing and Supply Chain departments to align on terms and conditions, product availability, prices, credit limits, payment terms etc.
- Processing documentation requests (questionnaires, certifications, SDS and technical product information;) after sales

Jouw profiel
- Experience in Customer Service with strong background of Logistics
- Bachelor Degree in Business Administration/Logistics/Sales/Marketing
- A professional and friendly provider of services for our customers, someone with great listening skills, a problem-solving attitude and the ability to adapt in an international, multicultural environment.
- Excellent and efficient communicator
- hands -on, result driven, customer focused, and with competencies in prioritisation, attention to details, managing deadlines and planning;
- Someone who meticulously maintains records to comply with internal and external procedures and policies.
- A higher education degree and IT literacy (Office, SAP).
- A can-do attitude is an important asset to take up additional responsibilities and to develop your skills. 'No day in the office is the same' Taalvaardigheden
- Frans (troef)
- Begrijpen : Vaardig
- (C1)
- Schrijven : Vaardig
- (C1)
- Lezen : Vaardig
- (C1)
- Spreken : Vaardig
- (C1)