Technical Team Leader

pLooking for a new challenge? Who we are? /p pNTT DATA
- a part of NTT Group
- is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com. /p pbRole: /bTechnical Team Leader
- European Institution /p pbLocation: /bBrussels, Belgium
- European Institution /p h3Responsibilities: /h3 pFollowing tasks will be performed by external service provider: /p ul liDaily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition /li liResource management: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service /li liProactive in interaction with hierarchy /li liResilient, ability to identify challenges and propose improvements in the processes. Activities tracking against the plan, provide regular and accurate reports /li liCosts monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances /li liManaging the change control procedure /li liProviding effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience /li /ul h3Requirements: /h3 pFollowing skills are required for the performance of the above listed tasks: /p ul liAvailable to start before 2026 /li libBachelor's degree and 7 years of experience /b bas Team Leader are required /b or bMaster degree and 5 years of experience as a Team Leader are required /b /li liExtensive experience coordinating proximity support teams /li liPrevious hands-on experience as a proximity support agent, you should understand the team's technical and operational challenges /li liProject management experience (planning, follow-up, coordination of improvement or deployment initiatives) bNot project management in software development or IT delivery projects /b /li liAdvanced IT product knowledge and experience (HW/SW) /li liHighly autonomous and IT skilled in business management tools /li liStrong leadership and organizational skills, able to guide and support a team in daily activities /li /ul h3Certificates: /h3 ul liITILV4Foundation /li /ul h3Languages: /h3 ul liGood knowledge of English
- Level B2 in Understanding, Speaking and Writing /li liGood knowledge of French
- Level B2 in Understanding, Speaking and Writing /li /ul h3Some soft skills the client will appreciate: /h3 ul liGood communication and customer-facing skills, with the ability to interact professionally with users and management /li liFlexible, conscientious, results-oriented, proactive and Someone who constantly wants to learn /li liCan work independently and in a team, under pressure and with changing priorities /li liProblem-solving skills /li liProactive attitude, customer oriented and results /li liRapid self-starting capability and experience in team working and working in an international/ multicultural environment /li /ul h3Our offer: /h3 ul liYou will have the opportunity to work in an international and multi-cultural environment /li liYou will be able to work for interesting European projects that is managed by European Commission /li liYou will receive a nice compensation and benefits according to your level (Freelancers are also welcome) /li /ul