Software Support Engineer

ppBring more to life. /p pAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? /p pAt Integrated DNA Technologies (IDT), one of Danaher’s ( 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. /p pYou’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. /p pOur team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all. /p pLearn about the Danaher Business System ( which makes everything possible. /p pThe Software Support Engineer is responsible for delivering hands-on technical support across a fleet of hundreds of production deployments serving global customers, and for maintaining the reliability and availability of cloud and on-premises environments that directly support genomics workflows. /p pThis position reports to the Manager of Oncology Software Support and is part of the Oncology Software Support team and will be will a fully remote position. /p h3In this role, you will have the opportunity to: /h3 ul lipDiagnose and resolve complex technical issues across cloud and on-premises production environments serving researchers in oncology, genomics, and more. /p /li lipStand up and maintain customer infrastructure using Terraform, AWS, EKS, Linux, and containers, directly supporting the deployment lifecycle for a growing global customer base. /p /li lipContribute to monitoring and observability systems, building Grafana dashboards and tuning alerts that keep hundreds of production deployments healthy. /p /li lipWrite automation and scripting (Python, Bash) that reduces operational toil and improves consistency across the fleet. /p /li lipProvide dedicated French-language support coverage for EMEA customers, working alongside the existing regional team to expand the hours and languages the team can serve. /p /li /ul h3The essential requirements of the job include: /h3 ul lipProfessional fluency in French and English. /p /li lipTwo years' experience in software support engineering, cloud operations, or a related technical field supporting production environments. /p /li lipExperience with Linux system administration, AWS cloud services, and containerized environments. /p /li lipWorking proficiency in Python and Bash scripting for automation. /p /li lipExposure to infrastructure-as-code tooling (e.g., Terraform) and monitoring platforms (e.g., Grafana, CloudWatch). /p /li /ul h3Travel

Requirements:
/h3 ul liOccasional travel may be required /li /ul h3It would be a plus if you also possess previous experience in: /h3 ul lipBioinformatics/genomics/healthcare IT. /p /li lipKubernetes, GitOps, CI/CD pipeline workflows, PostgreSQL. /p /li lipAI and agent harnesses. /p /li /ul pAt IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide. /p pJoin our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. /p pFor more information, visit . /p /p