Service Operations Coordinator

Il y a 3 heures

Vilvoorde, Vlaanderen, Belgique AVT Temps plein

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About the Company
We are looking for a Service Operations Coordinator to support our service operations in the region and ensure a smooth and professional experience for both our customers and field service teams.

About the Role
This is a key coordination role, serving as an important link between our customers, Field Service Engineers, Sales team, and headquarters. The position is responsible for coordinating service activities, supporting day-to-day field operations, and ensuring effective follow-up of customer requests and service-related processes. Responsibilities
- Coordinate and confirm onsite service visits with customers and Field Service Engineers.
- Plan and schedule preventive maintenance visits for customers under service contracts.
- Monitor the AVT EMEA service inbox, respond to customer requests, and open service calls in the relevant systems.
- Follow up on spare parts and service-related processes, including shipments, invoicing, and delivery tracking.
- Support the Field Operations Manager with ongoing operational and administrative activities.
- Maintain clear communication and follow-up with customers throughout the service process.
- Work closely with Field Service Engineers, Sales, headquarters, and other internal teams to ensure effective coordination and timely resolution of customer needs.
- Support regional service projects and additional operational activities as required. Qualifications
- Fluent in English, Dutch, and French, both written and spoken. An additional European language is an advantage.
- Previous experience in customer service, service coordination, operations, or a similar role is an advantage. Required Skills
- Strong customer and service orientation.
- Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Strong verbal and written communication skills.
- High attention to detail and strong follow-up capabilities.
- Proactive, independent, and comfortable taking ownership of tasks.
- Ability to work effectively under pressure in a fast-paced, international environment.
- Strong interpersonal skills and the ability to work effectively with multiple internal and external stakeholders. Equal Opportunity Statement We are committed to diversity and inclusivity.

Service Operations Coordinator

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