Genesis OR Consultant

Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description
Primary Function of Position:The Genesis OR Consultant will provide customers with onsite & remote consulting initiatives designed to identify opportunities to implement da Vinci Surgery best practice solutions in standardization, efficiency, staff training, cost containment, and block scheduling. They will also closely work with hospital leadership, as well as with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery program.
Roles and

Responsibilities:
Develop and maintain expertise in the following:o Intuitive technology use and troubleshootingo Intuitive technology applicationso Proper handling, care and use of Intuitive Instruments and AccessoriesIndependently manage assigned territory while effectively managing work time and scheduleConduct Genesis OR Consultant and educational initiatives with strategically targeted customersManage complex, extended customer engagements and collaborate with customers, as well as  Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedbacko Uncover customer needs, utilization barriers, and opportunitieso Prioritize potential solutions and gain alignment with hospital leadership to help implement recommendationso Track progress and communicate status to customer on a schedule identified within the recommendationsAlign with sales and marketing partners on delivering customized customer assistance, as neededCollaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis content programsRun reports and analyze data when needed to prepare for customer engagementsProvide in person and/or remote consulting services to deliver value to the customer o Examples of services are standardization, efficiency, staff training, cost containment, and block schedulingSupport customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goalsParticipate in the training on and launch of new productsReport customer complaints to appropriate internal parties as they are discoveredSupport the selection, evaluation of potential new reference centers and conducts reference center visits with customersQualificationsRequired Knowledge, Skills, and

Experience:
B.
S./B.
A. degree preferred or equivalent clinical/medical degree or experience5+ years of documented professional experience in healthcare/hospital management, either in BTB sales capacity or management role within hospitalExperience in an Operating Room and/or Sterile Processing Department environmentProven ability to work effectively and drive results as part of a teamExcellent communication and interpersonal skills with ability to present to varying group sizesAbility to excel in a high-energy, fast-paced environmentWillingness to be flexible with work hoursBusiness acumen – ability to function in an executive business environment and understand the business needs of the ORCommunication – ability to deliver consistent and effective communication across organizational levelsLean, Six Sigma or Change Management skills are of advantageAdvanced MS office (or equivalent) skills, project manag