Support Specialist
Il y a 3 jours
, Belgique
Brayton Global
Temps plein
Gratuit avec email ou Google
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Gratuit avec email ou Google
Matrix Support SME (24/7 Operations)
Job Description:
We are looking for a Matrix Support SME to join a team responsible for establishing and operating a 24/7 support service for the Matrix collaboration platform. The role is primarily focused on RUN operations, taking over the environment after the initial setup and ensuring its long-term support, management, and availability.
The successful candidate will participate in the on-call rotation and act as the technical SME for the Matrix environment, with possible future support for Nextcloud and OpenDesk services.
Main Responsibilities
- Support and manage the Matrix platform in a 24/7 operational environment.
- Participate in the on-call support rotation.
- Take over operations after the initial implementation.
- Monitor, troubleshoot, and resolve platform incidents.
- Contribute to the continuous improvement of the support service.
- Potentially support Nextcloud and OpenDesk environments.
Required Skills
- Strong hands-on experience with Matrix (preferably Matrix Synapse).
- Experience supporting and managing production environments.
- Knowledge of Nextcloud and/or OpenDesk is highly desirable.
- Experience working in 24/7 support or operational environments.
- Good troubleshooting and incident management skills.
