ServiceNow CMDB Consultant
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* Proven experience in ServiceNow ITOM Discovery and CMDB implementation, operation, and continuous improvement
* Expertise in CMDB including data model, CI classes and relationships, Identification and Reconciliation Engine (IRE), lifecycle, governance, CMDB Health, and data attestation
* Expertise in Discovery components including MID Servers, credentials, protocols, patterns/probes, schedules, ECC Queue monitoring, troubleshooting, and security
* Experience with integrations including IntegrationHub ETL, Service Graph Connectors, REST APIs, and multi-source reconciliation
* Proficiency in ServiceNow development including Flow Designer, business rules, client scripts, and integrations using upgrade-safe methods
* Knowledge of Discovery governance including scope/subnets, data quality, security, risk, and architecture approvals
* Strong analysis, diagnosis, and end-to-end solution design skills
* Strong communication, documentation, and stakeholder management skills
* Experience in technical leadership and coordination of contributors
* ServiceNow Certified System Administrator (CSA) certification
* Relevant ServiceNow micro-certifications in Data Foundations, ITOM Discovery, CMDB, or Common Service Data Model (CSDM)
* (Desirable) Knowledge of French
* Language(s): Dutch or French (fluent), English (fluent)##
Job Description
* Define Discovery scope, governance, data quality, security, risk, and architecture documentation including Mid server and VLAN configurations
* Design, implement, operate, and continuously improve ServiceNow ITOM Discovery capabilities
* Implement and support MID Servers, credentials, protocols, patterns/probes, schedules, ECC Queue monitoring, and troubleshoot Discovery issues
* Analyse and resolve complex Discovery issues and design sustainable end-to-end solutions
* Help define the CMDB data model, CI classes and relationships, Identification and Reconciliation Engine (IRE), CI lifecycle, CMDB Health, and data attestation
* Configure Flow Designer, business rules, client scripts, and integrations using maintainable, upgrade-safe solutions
* Provide technical leadership, coordinate contributors, document solutions, and transfer knowledge
* Manage stakeholder communication, documentation, and governance related to Discovery and CMDB
* Conduct knowledge transfer, training, and coaching
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