Global Customer Success Partner

ppstrongSee what you can do with Prophix /strong /ppFinance teams across 100+ countries use Prophix One™ to replace manual processes with intelligent planning, reporting, and automation. We are a globally connected team and we are growing. If you are looking for a role where your work reaches customers across industries and borders, and where the people around you are invested in doing great work, this is worth reading. /ppWe have teams and offices across the UK, Europe, North America, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster. /ppAs a Customer Success Representative at Prophix, you will be the trusted partner for a portfolio of customers, proactively engaging those who need support to unlock more value from the platform, driving stronger adoption, healthier retention, and meaningful growth. You will work closely with teams across Professional Services, Product Adoption, Customer Sales, and Marketing to deliver a seamless, high-impact experience for every customer you serve. This role is equal parts relationship builder, problem solver, and customer advocate and the work you do will directly shape how customers experience Prophix at scale. /ppstrongWhat You Will Do /strong /pulliServe as the primary point of contact for an assigned book of customer accounts /liliBuild trust through consistent, responsive, and proactive communication. /liliDevelop and execute tailored success plans that drive adoption and value realization, incorporating enablement programs, onboarding support for new users, targeted training sessions, and advocacy initiatives. /liliMonitor customer health signals and proactively reach out to less-engaged accounts to re-establish momentum, address concerns, and reinforce the value of Prophix. /liliPartner cross-functionally with Professional Services, Product Adoption, and Customer Sales to coordinate timely interventions and ensure a cohesive customer experience. /liliLead renewal conversations with confidence: reinforcing outcomes achieved, handling objections, and executing proven plays to secure and grow your book of business. /liliAnalyze customer data and usage trends to surface actionable insights, identify gaps, and recommend improvements to both the customer experience and internal processes. /liliRepresent the voice of the customer internally by sharing structured feedback with Product, Marketing, and Leadership teams to influence roadmap and service delivery decisions. /liliIdentify opportunities for additional training, support, or expansion that align with customer goals and contribute to retention and growth outcomes. /li /ulpstrongWhat You Will Bring /strong /ppWe hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact. /ppuRequired Qualifications /u /pulliDemonstrated experience in a customer-facing role, such as Customer Success, Account Management, or a related field with a track record of managing multiple accounts simultaneously. /liliStrong analytical skills with the ability to interpret customer data, identify trends, and translate insights into actionable plans. /liliComfortable engaging with senior stakeholders including CFOs, VPs, and finance leaders, with the confidence to communicate clearly and credibly at all levels. /liliExcellent organizational and time management skills, with the ability to prioritize across a large, varied book of business. /liliStrong written and verbal communication skills in both English and French; professional proficiency in both languages is required. /liliMust be legally entitled to work in the country where the role is posted. /liliComfortable using AI tools responsibly to support tasks such as research, drafting, or data review. /liliCurious, adaptable, and genuinely passionate about customer success with an eagerness to grow, take ownership, and try new approaches. /li /ulpuPreferred Qualifications /u /pulliAcademic or practical knowledge of Accounting and/or Financial concepts, such as planning, budgeting, forecasting, or consolidation, is a strong asset. /liliProfessional proficiency in German, Italian, or Dutch. /liliPrior experience working with CPM, FPA, or ERP platforms (e.g., Prophix, Anaplan, Vena, Planful, or OneStream). /liliExperience working in a SaaS or technology environment where product adoption and renewal metrics are core to the role. /liliFamiliarity with customer success platforms or CRM tools used to track engagement, health scores, and account activity. /li /ulpstrongWhat Success Looks Like /strong /pulli30 days: You know our platform, our customers, and how your team operates. You’ve completed onboarding and are contributing to live work. /lili90 days: You’re working independently, owning deliverables end