ServiceNow ITSM Functional Consultant Job ID:JP054320
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Key Responsibilities
Gather, analyze, and document business and functional requirements for ITSM processes. Configure and optimize ServiceNow modules including Incident, Change, Problem, Request Management, and CMDB. Translate business needs into functional specifications and support technical implementation. Design and maintain workflows, business rules, forms, and UI policies. Coordinate with business users, project teams, and technical stakeholders. Support integrations with external systems using REST/SOAP APIs, LDAP, and SSO. Ensure solution quality through testing, documentation, and knowledge transfer. Deliver user training and support change management activities. Monitor platform adoption and recommend process improvements aligned with ITIL standards. Required Skills & Experience Minimum 5 years of experience in ServiceNow and ITSM environments. Strong expertise in ServiceNow ITSM modules. Solid understanding of ITIL processes (Incident, Problem, Change, Request Management). Knowledge of CMDB concepts and service management best practices. Experience with REST/SOAP integrations, LDAP, and Single Sign-On (SSO). Basic knowledge of JavaScript and HTML. Strong requirements gathering, analysis, and stakeholder management skills. Experience working in ITIL v3 or ITIL v4 environments. Profile Analytical and solution-oriented mindset. Strong communication and facilitation skills. Ability to bridge business and technical teams effectively. Organized, proactive, and quality-focused. Languages Native-level French or Dutch. Good working knowledge of English. Work Setup Hybrid working model.
Location:
Brussels, Belgium.
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