Fraud Analyst

A day in the life of a Fraud Analyst

Analyzing incoming alerts to identify potential fraud and take measures to stop the bleeding.

Handling fraud cases that were reported digitally or via call.

Utilizing various fraud detection tools and techniques to identify fraud.

Treating emails from internal (KYC, A&S, Complaints, DBPI, Branches...) as well as external (Merchants, Other Financial Institutions, the Police, customers…) stakeholders.

Chatting with customers and answering general and advice questions.

Actively working together with Fraud Prevention, Fraud Detection and Fraud Investigation to build a securer banking environment for our customers, create opportunities to improve processes and a safer society for everyone.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you will stay curious. Keep learning. Take on responsibility. In return, we will back you to develop into an even more awesome version of yourself.

A bachelor’s or master’s degree is preferred.

Effective communication skills in French, Dutch, and English. Level B1 in EACH language is the minimum requirement.

Able to work MON-FRI between 8:00 and 22:00 in weekly changing shifts, and sometimes on SAT.

Strong analytical skills and a drive to dig deep into cases to find and stop fraud.

An empathic and understanding personality that listens to clients and understands what the fraud victim is going through, yet assertive enough to deal with fraudsters and mules as well.

A can-do and hands-on mentality. A great mindset is everything, we will teach you the necessary Fraud knowledge.

As a Fraud Analyst you will have the opportunity to:

Become a Subject Matter Expert in Fraud and to grow within Fraud Operations

Or to move on in our Tribe and to become a Fraud Investigator, a Fraud CJE or work on Fraud Awareness

You will be fully trained in Fraud Operations and receive regular training in assertiveness, cybersecurity, and financial crime.

The team

Fraud Operations is one Operations team, led by three circle leads. The operations team functions as one, regardless of the circle lead. You will be part of a team of +35 Fraud analysts who will help you to succeed. We have a strong fraud fighting culture and we always put the customer first. We are proud of the impact that we have on our customers and on ING Bank. We are determined to fight fraud every day and in every way we can, to guarantee a securer banking environment for our customers and a safer society for everyone. Together we are stronger against Fraud

- Essential requirement: Perfectly bilingual French/Dutch; an intermediate level of English is sufficient.

- Key competencies: Strong empathy and analytical skills, proactivity, ability to handle repetitive tasks, and to work effectively in a target-driven environment.

- Working hours: Shifts are scheduled between 8:00 AM and 10:00 PM on weekdays (8:00–4:00 PM, 9:00–5:00 PM, 10:00 AM–6:00 PM, 12:00–8:00 PM, and 2:00–10:00 PM). Employees generally work the same shift for an entire week, rather than changing schedules daily. The schedule is communicated one month in advance, and employees are required to work 25 late shifts per year. Saturday shifts may also be required (maximum one per month / every six weeks).

- Work environment: Hybrid working is possible, with approximately 50% homeworking. The team is based at Marnix and is in the office on Tuesdays and Fridays. The team currently consists of 30 analysts.

- Training & hiring: A structured onboarding and training programme is provided and may last up to 6 weeks. The position is open due to staff departures and the desire to improve responsiveness to clients.

** Start: 1st of November of January 2027