Technical Support Consultant
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HAYS Technology is assisting one of their clients in their search for a freelance DTPS Operational Support Consultant.
Take the next step in your career now, scroll down to read the full role description and make your application.
As a DTPS Operational Support Consultant, you will support the implementation of a DTPS support model by driving operational follow-up, maintaining trackers, coordinating stakeholders, and ensuring activities are completed, documented, and ready for operations. This is a hands-on coordination role focused on execution, monitoring, and operational readiness.
Responsibilities
- Drive day-to-day follow-up of DTPS support model activities and action items
- Maintain execution trackers, action logs, risks, blockers, dependencies and deliverables
- Coordinate with ITSOs, SMEs, infrastructure teams and external partners
- Support operational readiness activities, including system records, support groups, KBAs and SRMs
- Collect evidence and keep documentation up to date
- Prepare status reports and provide visibility on progress, risks and priorities
- Follow up on overdue actions and escalate blockers when needed
- Support meetings by tracking actions, decisions and follow-up items
Must Have Skills
- Experience in operational coordination, implementation support or IT operations
- Strong tracker, reporting and follow-up skills
- Experience working with documentation, KBAs, runbooks and governance records
- Good understanding of ITSM environments and service operations
- Experience with ServiceNow or similar ticketing platforms
- Strong organizational and stakeholder management skills
- Detail-oriented, proactive and execution-focused mindset
- Fluent in English
Nice to Have
- Experience in pharmaceutical, scientific or regulated environments
- Knowledge of Service Request Models (SRMs) and support group management
- Experience working with IT service transitions and operational readiness activities
- Familiarity with MyWorkplace
Long-term freelance assignment based in Eigenbrakel. xlxgzvr Hybrid working model with 3/4 onsite days per week and flexibility for the remaining days.
If you are interested, you can always contact Sabrina Van Peer, Hays Technology via or on
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