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Lithuanian & Czech Speaking Service Coordinator (With Relocation Package)

il y a 3 semaines

Gent, Flandre, Belgique Cross Border Talents Temps plein

Are you enthusiastic about providing exceptional customer service and have a keen interest in the automotive industry? Are you fluent in Czech and Lithuanian? If you're seeking a dynamic position with the flexibility to work both remotely and in the office, this role might be ideal for you We are currently hiring a Service Coordinator to join our team in Ghent, Belgium, where you will be instrumental in supporting our operations for the Czech and Lithuanian markets.

About Us:

We are a leading company in the automotive industry, recognized for delivering cutting-edge solutions and superior customer service across Europe. Our Ghent office is pivotal in overseeing service coordination and managing customer relations, especially for clients in Czechia and Lithuania. As we continue to expand, we are looking to add dedicated professionals to our team to help us maintain our high standards of service excellence.

Position Overview:

In your role as a Service Coordinator, you will be the primary liaison for our Czech- and Lithuanian-speaking customers. You will handle their service inquiries, coordinate repair and maintenance appointments, and ensure smooth communication between all parties, including customers, dealerships, and our internal teams. Your contribution will be essential to maintaining customer satisfaction and ensuring efficient service delivery.

This position features a hybrid work arrangement, allowing you to work 2 days a week in the office in Ghent and 3 days remotely, providing a balance between flexibility and in-person collaboration with your team.

Key Responsibilities:
  • Serve as the main contact for Czech- and Lithuanian-speaking customers, managing inquiries, scheduling service appointments, and addressing any issues or concerns.
  • Coordinate service and maintenance schedules between customers and dealerships.
  • Ensure clear and consistent communication among customers, service teams, and dealerships.
  • Monitor and manage the progress of service requests, ensuring timely completion and customer satisfaction.
  • Follow up with customers post-service to confirm their satisfaction and address any additional issues.
  • Escalate complex problems to appropriate internal departments for resolution.
  • Provide regular updates to customers about their service request status.
  • Maintain detailed records of customer interactions, service histories, and feedback in our CRM system.
  • Collaborate with internal teams to enhance service processes based on customer feedback.
Qualifications:
  • Fluency in Czech and Lithuanian (both written and spoken) is required.
  • Experience in customer service, service coordination, or a similar field is preferred.
  • Strong communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
  • Ability to efficiently manage multiple tasks in a fast-paced environment.
  • Interest or experience in the automotive industry is advantageous but not essential.
  • Proficiency with CRM systems and general office software (Microsoft Office: Word, Excel, Outlook).
  • Excellent organizational skills, attention to detail, and the ability to work both independently and collaboratively.
What We Offer:
  • Hybrid work model: Work 2 days in the office and 3 days remotely for a balanced work-life experience.
  • Relocation assistance: For candidates relocating from abroad, we provide a package that includes accommodation in Ghent.
  • A competitive salary with opportunities for career growth within a rapidly expanding international company.
  • Comprehensive health and life insurance benefits to support your overall well-being.
  • Access to training and professional development programs to advance your skills and career.
  • A supportive and collaborative work environment, with regular team-building activities and a diverse, multicultural team.
Why Join Us?

This role presents an exciting opportunity to utilize your Czech and Lithuanian language skills in a significant position within the automotive sector. You'll enjoy a flexible hybrid work setup, the chance to work within a multicultural team, and the opportunity to advance your career with a company that prioritizes innovation and customer satisfaction. Additionally, you'll experience life in Ghent, Belgium, a vibrant city known for its rich culture and high quality of life.